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For Companies At a Glance
- Tasks: Own customer outcomes and drive adoption for a portfolio of accounts.
- Company: VC-backed healthtech startup in London with a focus on innovation.
- Benefits: Significant career growth potential in a high-growth environment.
- Why this job: Make a real impact in healthtech while enhancing customer experiences.
- Qualifications: Experience with complex B2B SaaS products and strong communication skills.
- Other info: Join a dynamic team and help shape the future of healthtech.
The predicted salary is between 42000 - 84000 £ per year.
A VC-backed healthtech startup in London is looking for a Customer Success Manager to take ownership of customer outcomes. You'll manage relationships for a portfolio of accounts, driving adoption and retention while providing insights to enhance products.
Ideal candidates will have:
- Experience in managing complex B2B SaaS products
- Exceptional communication skills
- A proactive mindset suitable for a high-growth environment
This role offers significant career growth potential as the company expands.
Lead Customer Success Manager – Healthtech Scaleup (London) employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Success Manager – Healthtech Scaleup (London)
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space on LinkedIn or at industry events. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and think about how you can contribute to driving adoption and retention.
✨Tip Number 3
Showcase your communication skills during interviews. Practice explaining complex B2B SaaS concepts in simple terms, as this will demonstrate your ability to connect with clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Customer Success Manager – Healthtech Scaleup (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Lead Customer Success Manager. Highlight your experience with B2B SaaS products and any relevant healthtech experience. We want to see how you can drive customer outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your exceptional communication skills and proactive mindset. Tell us why you're excited about this role and how you can contribute to our growth.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage customer relationships and drive adoption. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics relevant to the healthtech industry. Be ready to discuss how you've used these metrics in previous roles to drive adoption and retention, as this will show your understanding of the role's impact on customer outcomes.
✨Showcase Your Communication Skills
Prepare examples that highlight your exceptional communication skills. Think about times when you successfully managed complex relationships or resolved conflicts. This will demonstrate your ability to engage effectively with clients and internal teams.
✨Demonstrate Proactivity
Come equipped with ideas on how you would enhance customer experiences and product insights. Discuss any proactive strategies you've implemented in past roles that led to improved customer satisfaction or retention, showcasing your readiness for a high-growth environment.
✨Research the Company and Its Products
Dive deep into the startup's products and their unique value propositions. Understanding their offerings will allow you to tailor your responses and ask insightful questions, showing your genuine interest in contributing to their growth.
