At a Glance
- Tasks: Support customers by implementing features and debugging systems using Node.js and React.
- Company: Join Heypesto.ai, a fast-growing AI startup with a dynamic culture.
- Benefits: Enjoy autonomy, direct customer interaction, and immediate impact on product development.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Work at the forefront of AI tech and see your code deployed in real-time.
- Qualifications: 2-3 years of software development experience or a relevant Master’s degree.
The predicted salary is between 30000 - 40000 £ per year.
Join Heypesto.ai as a Junior Customer Support Engineer to bridge the gap between technical development and customer success. You will handle ad hoc requests, implement feature iterations, and debug systems using Node.js and React. This high-impact role allows the core team to scale while you drive customer satisfaction through rapid technical execution.
Location: London, UK
Why this role is remarkable:
- Work at the cutting edge of AI implementation by utilizing advanced tools like Cursor and Cloud Code to accelerate your development workflow.
- Enjoy a high degree of autonomy and ownership by managing direct customer relationships and seeing your code changes deployed to production immediately.
- Join a fast-paced startup environment where your contributions directly influence the product roadmap and free up core developers for strategic expansion.
What you will do:
- Implement small-to-medium feature iterations and bug fixes within a Node.js and React ecosystem using Firebase backend systems.
- Manage real-time customer communication via Slack and WhatsApp to resolve technical queries and assist with complex onboarding deployments.
- Trace errors through logging platforms and maintain code quality through rigorous git workflows and independent debugging sessions.
The ideal candidate:
- Possesses 2-3 years of software development experience or a recent Master’s degree with relevant technical industry background.
- Exhibits proficiency in reading and debugging Node.js and React code while effectively using AI-assisted coding tools for rapid implementation.
- Demonstrates a problem-solving mindset with the communication skills necessary to interact directly with customers during high-stakes deployment phases.
Required skills: Debugging, Git, Software Development, React, Customer Support, Node.js, Firebase
Required languages: English
Junior Node/React Support Engineer - Live Deployments employer: Jack & Jill
Heypesto.ai is an exceptional employer for those looking to thrive in a dynamic startup environment, particularly in the heart of London. With a strong focus on employee autonomy and direct impact on product development, team members enjoy rapid growth opportunities while working with cutting-edge AI technologies. The collaborative culture fosters innovation and allows you to see your contributions come to life, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Node/React Support Engineer - Live Deployments
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Node.js and React projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to debugging and customer support scenarios. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at StudySmarter. It shows initiative and enthusiasm!
We think you need these skills to ace Junior Node/React Support Engineer - Live Deployments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Node.js and React. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Heypesto.ai and how you can contribute to customer success. Keep it engaging and personal – we love a bit of personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for that problem-solving mindset, so share any experiences where you’ve debugged issues or implemented features successfully.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Tech Stack
Make sure you brush up on your Node.js and React skills before the interview. Be ready to discuss how you've used these technologies in past projects, and think of specific examples where you debugged issues or implemented features. This will show that you’re not just familiar with the tools, but that you can use them effectively.
✨Show Off Your Problem-Solving Skills
Prepare to talk about challenges you've faced in previous roles, especially those involving customer support or technical deployments. Think of a couple of scenarios where you had to troubleshoot a problem or assist a customer through a complex issue. This will highlight your ability to think on your feet and communicate effectively under pressure.
✨Familiarise Yourself with the Company
Do some research on Heypesto.ai and their products. Understanding their mission and the AI tools they use will help you tailor your answers and show genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions that demonstrate your enthusiasm for joining their team.
✨Practice Real-Time Communication
Since this role involves managing customer communication via platforms like Slack and WhatsApp, practice articulating your thoughts clearly and concisely. You might even want to simulate a scenario where you have to explain a technical issue to a non-technical customer. This will prepare you for the kind of interactions you'll have in the job.
