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- Tasks: Be the go-to tech guru for a creative team, solving hardware and software issues.
- Company: Join an award-winning creative production studio in vibrant London.
- Benefits: Full-time role with mentorship, competitive salary, and a dynamic work environment.
- Why this job: Blend tech and creativity while evolving the IT landscape of a leading firm.
- Qualifications: Experience in IT support, especially in creative settings, with strong problem-solving skills.
- Other info: Entry-level position with great opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Primary technical problem-solver for a fast-paced creative team, managing 1st and 2nd line support with exposure to 3rd line systems. Ensures seamless daily operations by maintaining hardware, cloud infrastructure, and network reliability, fostering a high-confidence IT culture across the studio's diverse production environment.
Location: London, UK
Why this role is remarkable:
- Work at the intersection of technology and high-end creative production within a vibrant studio environment.
- Gain broad technical exposure across M365, G-Suite, and network infrastructure with direct mentorship from senior administrators.
- Play a pivotal role in evolving the tech stack of a well-established, industry-leading creative firm.
What you will do:
- Act as the first point of contact for troubleshooting hardware, software, and access issues via a dedicated ticketing system.
- Support the maintenance of cloud systems including M365 and G-Suite, alongside Windows Server and network infrastructure.
- Manage hardware lifecycles, including equipment setup, performance monitoring, and ensuring robust security and GDPR compliance.
The ideal candidate:
- Previous experience in an IT support role, preferably within a creative or SME environment wearing multiple hats.
- Technical proficiency in Windows Server, M365, and general network troubleshooting with a methodical approach to problem-solving.
- Exceptional communication skills with the ability to translate complex technical concepts for non-technical creative teams.
Additional Details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet
IT Support Engineer at award-winning creative production studio employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer at award-winning creative production studio
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at the studio. You never know who might help you land that interview!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, make sure to share them during interviews. Demonstrating your technical prowess can really set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle specific IT challenges or scenarios they might throw at you. Practising your responses can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our creative team.
We think you need these skills to ace IT Support Engineer at award-winning creative production studio
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with Windows Server, M365, and network troubleshooting in your application. We want to see how you've tackled tech challenges before, so don’t hold back on those examples!
Communicate Clearly: Since you'll be working with creative teams, it's crucial to demonstrate your ability to explain complex tech stuff in simple terms. Use your application to showcase your communication skills – it’s all about making tech relatable!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the IT Support Engineer role. Mention how your past experiences align with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our vibrant studio environment!
How to prepare for a job interview at Jack & Jill
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, M365, and network troubleshooting. Be ready to discuss specific scenarios where you've solved problems in these areas, as this will show your hands-on experience.
✨Showcase Your Communication Skills
Since you'll be working with creative teams, practice explaining complex tech concepts in simple terms. Think of examples where you've successfully communicated with non-technical colleagues, as this will highlight your ability to bridge the gap between IT and creativity.
✨Familiarise Yourself with the Company Culture
Research the studio's projects and values. Understanding their creative output can help you tailor your responses and demonstrate how your skills align with their mission. Mentioning specific projects during the interview can really impress them!
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific IT issues or challenges. Prepare a few examples from your past experience where you managed hardware lifecycles or resolved support tickets efficiently. This will showcase your problem-solving skills and readiness for the role.
