Job Title
Insurance Quality Lead
Salary
£50k-£55k
Company Description
Bionic Services Limited is the UK’s leading business comparison and switching service, backed by major private equity investors including OMERS, ECI Partners, and Permira. With over 700 employees, the company partners with industry giants like Compare the Market and MoneySuperMarket to help British small businesses optimize their essential insurance, energy, and finance needs.
Job Description
As an Insurance Quality Lead at Bionic Services Limited, you will drive compliant growth within the fast-growing SME commercial insurance division. Based in London, you’ll balance hands‑on broker coaching with rigorous quality assurance, ensuring exceptional customer outcomes and regulatory adherence. You’ll be a key advisor to sales leadership, translating data into actionable coaching cycles and process improvements.
Location
London, UK
Why this role is remarkable
- Join one of Bionic Services Limited’s fastest-growing departments with significant backing from elite private equity firms like OMERS and Permira.
- Work at the heart of the action on a vibrant, award-winning sales floor near Liverpool Street, influencing broker performance and customer outcomes in real-time.
- Accelerate your professional development with Bionic Services Limited’s full funding for your CII qualifications through a comprehensive apprenticeship program upon passing probation.
What You Will Do
- Lead monthly coaching cycles by reviewing broker calls and files, delivering structured feedback to uplift sales practice, product knowledge, and objection handling.
- Conduct risk-based QA reviews and post-call audits to ensure alignment with FCA guidance, Consumer Duty, and internal governance frameworks.
- Chair monthly quality huddles to translate MI data into practical themes, collaborating with technical and compliance teams to refine wording and guardrails.
The ideal candidate
- Proven expertise in Commercial SME insurance distribution, ideally with experience in a high-energy telesales broking environment.
- Strong background in sales coaching and quality assurance with a deep understanding of current FCA expectations and Consumer Duty requirements.
- Analytical mindset capable of interpreting complex MI data to identify root causes and implement effective, compliant process improvements across sales teams.
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Insurance Quality Lead (£50k-£55k) at Bionic Services Limited employer: Jack & Jill
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