Job Title
Insurance Quality Lead
Salary
£50-£55k
Company Description
Bionic Services Limited is the UK’s leading business comparison and switching service, combining smart technology with human expertise to simplify business essentials. Partnering with major brands like Compare the Market and MoneySuperMarket, they empower small businesses across the UK to find the best deals on energy, insurance, and finance.
Job Description
As an Insurance Quality Lead, you will drive compliant growth within a high-performance brokerage team. You will uplift broker capability through strategic coaching and rigorous quality assurance across sales cycles. By aligning technical controls with regulatory standards, you’ll ensure exceptional customer outcomes and improve conversion rates in a fast-paced environment.
Location
London, UK
Why this role is remarkable
- Accelerate your professional development with a fully Bionic-funded CII qualification and access to a comprehensive apprenticeship programme designed to build deep industry expertise.
- Join a market leader and "UK’s number one" switching service that partners with titans like Uswitch and Confused.com, operating from a vibrant, award-winning sales floor.
- Enjoy a high-growth environment offering a competitive commission scheme, private healthcare, and unique perks like the "Highflyers" VIP incentive for top performers.
What You Will Do
- Conduct risk-based reviews and post-call audits to ensure all broker journeys meet defined standards and align with regulatory compliance frameworks.
- Design and deliver structured learning sessions on objection handling and customer outcomes, chairing monthly quality huddles to drive continuous improvement in sales operations.
- Partner with sales leadership and technical teams to maintain conversation diagnostics and ensure brokers follow procedures for understanding complex SME insurance risks.
The ideal candidate
- Proven expertise in Commercial SME Insurance and broker distribution, with a strong background in sales coaching, QA, or compliance within a telesales environment.
- Deep understanding of Consumer Duty, FCA expectations, and regulatory controls, with the ability to translate MI and QA data into actionable process improvements.
- Exceptional communication skills and a collaborative mindset, capable of acting as a trusted advisor to sales leaders to elevate overall brokerage standards.
Insurance Quality Lead (£50-£55k) at Bionic Services Limited employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
