At a Glance
- Tasks: Lead the Customer Success team and enhance customer journeys for a digital health platform.
- Company: Fast-growing digital health platform transforming patient care access.
- Benefits: Competitive salary, equity options, and the chance to shape a high-impact team.
- Other info: High-influence position with excellent growth potential in a well-funded company.
- Why this job: Take ownership of a key role in a market-leading scaleup with international expansion.
- Qualifications: 10+ years in Customer Success leadership, preferably in B2B SaaS or healthtech.
The predicted salary is between 90000 - 110000 € per year.
You will lead the entire post-sales journey for the UK’s leading digital pharmacy network, unifying Customer Success, Account Management, and Onboarding into one high-performance function. Reporting to the CEO, you will build the infrastructure for health scoring and segmentation while personally managing strategic partnerships to drive retention and expansion revenue.
Why this role is remarkable
- Take full ownership of the CS playbook at a market-leading scaleup expanding internationally into new markets.
- Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals.
- High-influence leadership role within a well-funded healthtech company that is fundamentally transforming patient care access.
What You Will Do
- Unify Customer Success, Key Account Management, and Onboarding into a single coordinated function with shared goals.
- Build and execute proactive customer journeys, health scoring, and win-back strategies to maximize renewal rates.
- Personally lead strategic quarterly business reviews and identify expansion opportunities with the company’s most valuable partners.
The ideal candidate
- 10+ years of Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.
- Proven track record of building CS operations from scratch, including segmentation frameworks, metrics, and playbooks.
- Strong commercial acumen with the ability to own revenue outcomes and performance-manage teams effectively.
Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform employer: Jack & Jill
Join a fast-growing digital health platform in London, where you will play a pivotal role in transforming patient care access. With a strong focus on employee growth and a collaborative work culture, this company offers competitive salaries, equity options, and the chance to lead a high-impact team in a dynamic environment. Embrace the opportunity to shape the future of healthcare while enjoying the benefits of working in a well-funded scaleup that values innovation and strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Show us you’re genuinely interested and ready to tackle their specific needs head-on.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their goals, especially around building high-impact teams and driving customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in Customer Success, especially in B2B SaaS or healthtech. We want to see how you've built teams and operations from scratch!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for transforming patient care and how your leadership style aligns with our mission. Let us know why you’re the perfect fit for this high-impact role.
Showcase Your Achievements:Quantify your successes! Use numbers to demonstrate how you've driven retention and revenue growth in previous roles. We love seeing concrete examples of your impact on customer journeys and partnerships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how health scoring and segmentation can impact retention and revenue. Be ready to discuss how you've used these metrics in your previous roles to drive success.
✨Showcase Your Leadership Experience
Prepare examples that highlight your leadership skills, especially in building and managing high-performance teams. Think about specific challenges you've faced and how you overcame them, particularly in a B2B SaaS or healthtech environment.
✨Demonstrate Commercial Acumen
Be prepared to discuss your approach to owning revenue outcomes. Share instances where you've successfully driven expansion revenue through strategic partnerships or customer journeys. This will show your understanding of the commercial side of customer success.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the company's growth and vision. Inquire about their plans for international expansion and how they envision the role of Head of Customer Success evolving in that context.
