At a Glance
- Tasks: Lead client adoption, manage relationships, and drive technical onboarding and retention.
- Company: HYBR LIMITED is an AI-native PropTech startup valued at £13.5m.
- Benefits: Salary of £55k-£60k plus equity in a high-growth startup.
- Other info: Location is London, UK.
- Why this job: Join at a pivotal moment with a Series A round planned within 12 months.
- Qualifications: Requires 5+ years in Customer Success or Account Management in B2B SaaS or AI.
The predicted salary is between 55000 - 60000 £ per year.
HYBR LIMITED is an AI-native PropTech startup valued at £13.5m, building the essential letting infrastructure that powers the UK rental market.
You will own the entire customer journey for HYBR LIMITED, transforming sales handovers into long‑term success. As a hands‑on leader managing a small team, you'll drive technical onboarding, retention, and commercial expansion. This role bridges the gap between client needs and product development, directly shaping the roadmap for a high‑growth startup.
Location: London, UK
Why this role is remarkable:
- Join an AI-native PropTech at a pivotal moment, with a £13.5m valuation and a Series A round planned within the next 12 months.
- Take true commercial ownership of the client funnel, moving beyond relationship management to drive actual upsells and expansion in a high‑growth environment.
- Directly influence product strategy by translating deep client insights into feature priorities, working closely with the Director of Operations and the product team.
What You Will Do:
- Lead the end-to-end client adoption process, including sales handovers, technical setup, and comprehensive training to ensure immediate and long‑term value.
- Manage key client relationships personally while overseeing an Account Manager to maintain high adoption and retention rates across the entire portfolio.
- Identify and execute on expansion opportunities, acting as a commercially-driven partner who spots growth potential before the client even realizes it.
The ideal candidate:
- Brings 5+ years of experience in Customer Success or Account Management, ideally within a high-growth B2B SaaS or AI-driven environment.
- Demonstrates a builder mindset with the resilience and scrappiness required to create a CS function from scratch rather than just maintaining a mature one.
- Possesses the technical literacy to guide clients through complex setups and the strategic depth to diagnose the real problems behind user feedback.
Head of Customer Success (£55k-£60k + Equity) at HYBR LIMITED employer: Jack & Jill
HYBR LIMITED is revolutionising the UK rental market with AI-driven solutions. Employees enjoy competitive salaries and equity options while working in a dynamic startup environment. The team is focused on building essential letting infrastructure and shaping the future of PropTech.
