At a Glance
- Tasks: Own the client journey and drive revenue growth for a high-growth PropTech platform.
- Company: Exciting PropTech startup valued at £13.5M, gearing up for Series A.
- Benefits: Competitive salary, equity options, and the chance to shape a growing team.
- Other info: Opportunity to build the customer success function from the ground up.
- Why this job: Lead a high-impact role influencing product development and client success.
- Qualifications: 5+ years in B2B SaaS Customer Success or Account Management, ideally in PropTech.
The predicted salary is between 55000 - 60000 € per year.
PropTech startup with a £13.5M valuation, preparing for a Series A in 12 months.
You will own the end-to-end client journey for a high-growth PropTech platform. From technical onboarding to commercial expansion, you'll act as a strategic partner to key accounts while building the customer success function from the ground up. You will bridge the gap between user feedback and product roadmap to drive long-term adoption.
Location: London, UK
Why this role is remarkable:
- Take full commercial ownership of the client funnel, managing everything from initial adoption to upsell and expansion at a £13.5M valuation startup.
- Influence the future of the platform by translating complex client feedback into actionable feature priorities for the product team.
- Step into a high-impact leadership role where you will manage a direct report from day one and shape the entire CS department ahead of a Series A.
What You Will Do:
- Lead the technical setup and training for key accounts, ensuring successful adoption during the critical first months post-sales handover.
- Drive revenue growth by managing the commercial relationship, identifying upsell opportunities, and securing long-term contract expansions.
- Act as a hands-on relationship manager and problem-solver, building deep trust with clients while navigating technical hurdles and operational challenges.
The ideal candidate:
- 5+ years of experience in B2B SaaS Customer Success or Account Management, ideally with a background in PropTech or high-growth AI environments.
- Commercially driven professional with a proven track record of exceeding expansion targets and managing the financial health of a client portfolio.
- Strategic thinker who can diagnose underlying client pain points and communicate them clearly to engineers and product leaders to drive development.
Head of Customer Success (£55k-£60k + Equity) at £13.5M valuation PropTech startup employer: Jack & Jill
As a rapidly growing PropTech startup with a £13.5M valuation, we offer an exciting opportunity for the Head of Customer Success to shape our customer journey and influence product development directly. Our dynamic work culture fosters innovation and collaboration, providing ample opportunities for professional growth and equity participation. Located in London, you'll be part of a vibrant tech community, driving meaningful change in the property technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success (£55k-£60k + Equity) at £13.5M valuation PropTech startup
✨Tip Number 1
Network like a pro! Reach out to people in the PropTech space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. We want you to be able to discuss how your experience aligns with their goals, especially around customer success and revenue growth.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve navigated challenges in customer success. We love hearing about real-life scenarios that demonstrate your strategic thinking!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can help shape the future of our platform.
We think you need these skills to ace Head of Customer Success (£55k-£60k + Equity) at £13.5M valuation PropTech startup
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to drive revenue growth and manage client relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed client journeys and driven expansion in previous positions, especially in PropTech or similar environments.
Showcase Your Strategic Thinking:In your application, demonstrate your ability to think strategically. Discuss how you've translated client feedback into actionable insights and how you can apply that to influence our product roadmap at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the PropTech industry. Be ready to discuss how you've used metrics like Net Promoter Score (NPS) or Customer Lifetime Value (CLV) to drive growth in your previous roles.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your ability to think strategically about client relationships. Discuss how you've identified upsell opportunities or translated client feedback into actionable insights for product teams in past positions.
✨Demonstrate Technical Acumen
Since this role involves technical onboarding, be prepared to talk about your experience with SaaS platforms. Share specific instances where you successfully navigated technical challenges and ensured smooth adoption for clients.
✨Build Rapport with Real Examples
During the interview, focus on building rapport by sharing relatable stories about your experiences. Talk about how you've built trust with clients and resolved issues, showcasing your hands-on approach to relationship management.
