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- Tasks: Lead the creation of a Customer Success function and manage AI-driven operations.
- Company: Jack & Jill, an innovative PropTech AI startup in London.
- Benefits: Significant equity stake and the chance to shape a growing team.
- Other info: Join a dynamic startup environment with immense growth potential.
- Why this job: Make a real impact in the property management industry with your leadership skills.
- Qualifications: 5+ years in Customer Success with leadership and technical integration experience.
The predicted salary is between 70000 - 90000 £ per year.
Jack & Jill, a PropTech AI startup in London, seeks a Lead Customer Success Manager to build the Customer Success function from the ground up. This player-coach role involves managing the transition from manual workflows to AI-driven operations and overseeing the post-sale journey.
Candidates should have 5+ years in Customer Success, with experience in leadership and technical integration. A significant equity stake is offered, along with the opportunity to impact a growing team and the property management industry.
Head of CS, AI PropTech - Build from Scratch (Equity) employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CS, AI PropTech - Build from Scratch (Equity)
✨Tip Number 1
Network like a pro! Reach out to folks in the PropTech and AI space on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in Customer Success. This will help us see how you can build from scratch.
✨Tip Number 3
Be ready for a deep dive! Expect technical questions about AI integration and customer journeys. Brush up on your knowledge so you can impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of CS, AI PropTech - Build from Scratch (Equity)
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for Customer Success shine through. We want to see how your experience aligns with our mission at Jack & Jill and how you can help us build a top-notch Customer Success function from scratch.
Highlight Relevant Experience: Make sure to showcase your 5+ years in Customer Success clearly. We’re looking for someone who has not only led teams but also has hands-on experience with technical integration. Use specific examples to illustrate your achievements and how they relate to the role.
Be Authentic and Personal: We love getting to know the real you! Don’t be afraid to inject some personality into your application. Share your journey, what drives you, and why you’re excited about the opportunity to impact the property management industry with us.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Stuff
Make sure you understand the ins and outs of Customer Success, especially in the context of AI and PropTech. Brush up on your knowledge about how AI can enhance customer experiences and be ready to discuss specific examples from your past roles.
✨Showcase Your Leadership Skills
Since this role involves building a team from scratch, be prepared to talk about your leadership style and experiences. Share stories that highlight your ability to mentor others and lead a team through transitions, particularly in tech integration.
✨Prepare for Technical Questions
Given the focus on transitioning to AI-driven operations, expect technical questions related to integration processes. Familiarise yourself with common tools and platforms used in Customer Success and be ready to discuss how you've implemented similar solutions in the past.
✨Demonstrate Your Vision
This is a unique opportunity to shape the Customer Success function. Think about your vision for the role and how you would approach building the team and processes. Be ready to share your ideas on what success looks like in this position and how you plan to achieve it.