At a Glance
- Tasks: Lead a dynamic team to revolutionise lifecycle marketing and drive wealth management growth.
- Company: Join Chip Financial Ltd, a fast-growing fintech transforming digital wealth management.
- Benefits: Competitive salary of £100,000 and the chance to shape the future of finance.
- Other info: Exciting opportunity to work with a major TV partnership and 400,000+ customers.
- Why this job: Be at the forefront of fintech and AI, making a real impact on customer experiences.
- Qualifications: Proven CRM leader with expertise in Braze and AI implementation in fast-paced environments.
The predicted salary is between 80000 - 100000 £ per year.
- Job Title
- Head of CRM
- Salary
- £100,000
- Company Description
Chip Financial Ltd is a high-growth London fintech and wealth super app that has raised over £50m from 29,000 investors to manage £6bn+ in assets.
Named the UK's 6th fastest-growing tech company by the Sunday Times, they are building a modern digital wealth manager for savings, investments, and pensions.
Job Description
As Head of CRM at Chip Financial Ltd, you will transform lifecycle marketing into a core profit center.
Leading a team of five, you'll own the Braze platform and the economics of activation, retention, and cross-sell.
You will build an AI-native function using LLMs to drive wealth management growth and cohort LTV.
- Location
- London, UK
- Why this role is remarkable
- Join a Sunday Times "Fastest Growing" fintech during its most consequential year, featuring the launch of pensions and a bespoke AI wealth agent.
- Own a multi-million pound lifecycle machine with a mandate to drive cohort LTV and contribution margin, not just simple campaign engagement.
- Work at the intersection of fintech and AI, leveraging a major Channel 4 TV partnership to scale a platform trusted by 400,000+ customers.
What You Will Do
- Lead the end-to-end lifecycle strategy, build backlog, and operational rhythm for a team of five specialists using the Braze platform.
- Build an AI-native CRM function using Claude for high-velocity personalization, content intelligence, and sophisticated customer journeys ahead of the market.
- Partner with Finance and Compliance to optimize activation and cross-sell triggers aligned with cohort economics and FCA Consumer Duty standards.
- The ideal candidate
- Proven leader of a CRM or lifecycle function with deep, hands-on Braze expertise spanning strategy, technical build, and data operations.
- Numerate expert comfortable with cohort retention, contribution margin, and payback economics in a high-growth, regulated wealth management context.
- Serious experience implementing AI and LLMs in production for personalization and analysis within a fast-paced startup or fintech environment.
- #J-18808-Ljbffr
Head of CRM (£100,000) at Chip Financial Ltd employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Head of CRM (£100,000) at Chip Financial Ltd
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Jack & Jill. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Jack & Jill.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Jack & Jill. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Head of CRM (£100,000) at Chip Financial Ltd
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Jack & Jill and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Jack & Jill how you can be a team player!
How to prepare for a job interview at Jack & Jill
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Jack & Jill.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Jack & Jill's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
