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- Tasks: Design and lead customer success strategies for a groundbreaking AI financial platform.
- Company: Exciting VC-backed fintech startup led by industry veterans.
- Benefits: High-ownership role with equity and a chance to shape the future.
- Why this job: Make a direct impact on product development and help scale a startup into a unicorn.
- Qualifications: Experience in customer success or account management in fintech or B2B SaaS.
- Other info: Join a dynamic team and tackle high-growth challenges in the finance sector.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK
Why this role is remarkable:
- Opportunity to build and lead a foundational function at a well-founded fintech led by industry veterans from Stripe and Wise.
- Direct impact on the product roadmap by serving as the primary voice of the customer for a category-defining AI financial platform.
- High-ownership environment with meaningful equity and a front-row seat to scaling a pre-seed startup into a global unicorn.
What you will do:
- Design and own the end-to-end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch.
- Partner directly with startup founders and finance teams to ensure they maximize value from the platform’s AI automation tools.
- Define and track key success metrics such as activation, adoption, and NPS while building scalable support and enablement materials.
The ideal candidate:
- Proven experience scaling customer success or account management processes within fintech or B2B SaaS 0→1 environments.
- Exceptional analytical and communication skills, turning complex financial pain points into simple, automated product solutions.
- Deep empathy for the startup ecosystem and a proactive mindset for solving high-growth finance team challenges.
Founding Customer Success Manager employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who have experience with startups. Use LinkedIn to connect and engage with industry veterans; they might just point you towards your next opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in customer success and how you've driven results in previous roles. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by understanding the company’s product and its customer base. Be ready to discuss how you would design and own the customer success lifecycle for their platform. Tailor your answers to show you’re the perfect fit for their unique challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact. Your application will stand out when you show you’re genuinely interested in being part of our journey.
We think you need these skills to ace Founding Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Founding Customer Success Manager role. Highlight your experience in fintech or B2B SaaS, and show us how you've successfully scaled customer success processes before.
Showcase Your Analytical Skills: We want to see your exceptional analytical skills in action! Include examples of how you've turned complex financial issues into simple solutions, and don't forget to mention any key success metrics you've tracked in previous roles.
Demonstrate Empathy and Proactivity: Let us know how you understand the startup ecosystem. Share stories that showcase your deep empathy for finance teams and how you've proactively solved their challenges in high-growth environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, activation, and adoption rates. Be ready to discuss how you've used these metrics in past roles to drive customer engagement and retention.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical prowess. Think about times when you turned complex financial issues into straightforward solutions. This will demonstrate your ability to simplify challenges for customers, which is crucial for this role.
✨Understand the Fintech Landscape
Familiarise yourself with the current trends in fintech, especially around AI automation tools. Being able to discuss how these tools can benefit finance teams will show your deep empathy for the startup ecosystem and your proactive mindset.
✨Engage with Founders' Vision
Research the founders and their vision for the company. During the interview, express how your experience aligns with their goals and how you can contribute to building a customer success function from the ground up.
