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- Tasks: Design and lead the customer success lifecycle, impacting product development.
- Company: Exciting fintech startup in London with a focus on innovation.
- Benefits: Equity options, competitive salary, and a chance to shape the company.
- Why this job: Join a high-ownership environment and make a real difference in fintech.
- Qualifications: Experience in customer success within fintech or B2B SaaS, strong analytical skills.
- Other info: Unique opportunity for growth in a dynamic startup culture.
The predicted salary is between 36000 - 60000 £ per year.
A fintech startup based in London is seeking a Founding Customer Success Manager to design and lead the customer success lifecycle. The role involves directly impacting the product roadmap and maximizing value through customer interactions.
Ideal candidates will have experience in scaling customer success in fintech or B2B SaaS environments, with strong analytical skills and the ability to simplify complex financial challenges. This position offers a unique opportunity to grow within a high-ownership startup environment.
Founding CSM — Fintech AI Platform (Equity) employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding CSM — Fintech AI Platform (Equity)
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who are already in customer success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in scaling customer success. When you get the chance to chat with potential employers, share how you've tackled complex financial challenges in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to startups you admire, like us at StudySmarter, and express your interest in customer success roles. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Stay updated on industry trends! Follow fintech news and join relevant forums. This will not only help you in interviews but also show potential employers that you're genuinely passionate about the field and ready to make an impact.
We think you need these skills to ace Founding CSM — Fintech AI Platform (Equity)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Founding CSM role. Highlight your experience in fintech or B2B SaaS, and show us how you've successfully scaled customer success in previous roles.
Showcase Your Analytical Skills: We want to see your strong analytical skills in action! Include examples of how you've simplified complex financial challenges for customers. This will help us understand your problem-solving approach.
Demonstrate Your Impact: In your application, share specific instances where your actions directly impacted product roadmaps or customer satisfaction. We love seeing how you’ve maximised value through customer interactions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our high-ownership startup environment.
How to prepare for a job interview at Jack & Jill
✨Know Your Fintech Inside Out
Make sure you brush up on the latest trends and challenges in the fintech space. Understand how customer success plays a role in B2B SaaS environments, and be ready to discuss how you can simplify complex financial challenges for customers.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive customer success in previous roles. Be ready to explain how you measure success and what metrics you consider most important in a customer success lifecycle.
✨Demonstrate Ownership and Initiative
This is a high-ownership role, so come prepared with ideas on how you would design and lead the customer success lifecycle. Share your vision for the role and how you plan to impact the product roadmap based on customer feedback.
✨Engage with Real Scenarios
Think of potential customer scenarios you might face in this role and how you would handle them. Practising these situations will help you articulate your thought process and problem-solving skills during the interview.
