At a Glance
- Tasks: Lead a high-performing retail team and drive sales through data insights.
- Company: Fast-growing D2C furniture brand known for its innovative 'sofa in a box'.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Join a culture of internal growth where hard work leads to senior roles.
- Why this job: Be at the forefront of a rapidly expanding brand with direct board-level exposure.
- Qualifications: Experience in retail management and a passion for driving performance.
The predicted salary is between 30000 - 50000 £ per year.
- Job Title
- Flagship Store Manager
- Salary
- £30,000-£50,000
- Company Description
Swyft Home Limited is a fast-growing D2C furniture brand with ~£22M turnover, growing 30% year-on-year, and famous for its "sofa in a box" innovation.
Job Description
As the Flagship Store Manager at Westfield White City, you will own the commercial performance and operational execution of Swyft Home Limited’s highest-profile location.
Reporting to board level, you will drive sales through data-led insight, lead a high-performing retail team from the floor, and deliver a premium, seamless customer experience.
- Location
- London, UK
- Why this role is remarkable
- High-profile leadership: You will report directly to board level and manage the flagship location for a brand growing 30% year-on-year.
- Massive expansion: Swyft Home Limited is scaling rapidly from three showrooms to ten more stores next year, offering immense career progression opportunities.
- Internal growth culture: Join a business where every current board seat was filled via internal promotion, ensuring your hard work leads to senior advancement.
What You Will Do
- Deliver all store-level KPIs including revenue, conversion, and average order value by translating weekly targets into clear, actionable team behaviors.
- Lead and coach a high-performing sales team from the shop floor, conducting regular 1:1s and building strong deputy and senior capability.
- Oversee operational excellence across rota planning, stock management, and showroom standards to maintain Swyft Home Limited’s premium brand ethos every day.
- The ideal candidate
- Proven experience as a Store Manager or strong Assistant Manager within a high-volume, sales-led retail environment (furniture experience is not required).
- Commercially minded leader who thrives on the shop floor and uses performance data to identify opportunities and address underperformance quickly.
- Highly organized individual with a growth mindset who can handle the fast-paced challenges of a scaling flagship store and brand.
- #J-18808-Ljbffr
Flagship Store Manager (£30,000-£50,000) at Swyft Home Limited employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Store Manager (£30,000-£50,000) at Swyft Home Limited
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jack & Jill, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jack & Jill!
We think you need these skills to ace Flagship Store Manager (£30,000-£50,000) at Swyft Home Limited
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jack & Jill, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jack & Jill and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jack & Jill that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jack & Jill
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
