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- Tasks: Lead customer success initiatives and enhance partner experiences in a fast-paced fintech environment.
- Company: High-growth fintech startup based in London with a focus on collaboration and performance.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer retention and success.
- Qualifications: 5+ years in customer success or relationship management, ideally in fintech or SaaS.
- Other info: Exciting startup culture with a focus on teamwork and achieving goals together.
The predicted salary is between 43200 - 72000 £ per year.
A high-growth fintech company in London is seeking a Customer Success Manager to enhance and scale their post-onboarding experience for hospitality partners. The ideal candidate will have over 5 years of experience in customer success or relationship management, preferably in fintech or SaaS, and a proven ability to retain revenue-generating accounts. This is an opportunity to lead a critical function in a dynamic startup environment focused on high performance and winning together.
Fintech Customer Success Lead – Growth & Retention employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Success Lead – Growth & Retention
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute to enhancing their post-onboarding experience.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've retained revenue-generating accounts in the past. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Fintech Customer Success Lead – Growth & Retention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success or relationship management, especially in fintech or SaaS. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing the post-onboarding experience for hospitality partners. We love seeing genuine enthusiasm and a clear understanding of our mission.
Showcase Your Results: When detailing your past roles, focus on the results you achieved. Did you retain key accounts or drive growth? We’re all about high performance, so let us know how you’ve contributed to success in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends in fintech and SaaS. Understand how customer success plays a role in retaining revenue-generating accounts, especially in the hospitality sector. This knowledge will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully enhanced customer relationships or improved retention rates. Use metrics to back up your claims; numbers speak volumes in interviews and can set you apart from other candidates.
✨Understand Their Partners
Research the company's hospitality partners and their needs. Be ready to discuss how you would tailor the post-onboarding experience to meet those needs. This shows that you’re proactive and genuinely interested in making a positive impact.
✨Emphasise Teamwork and Culture Fit
Since this role is in a dynamic startup environment, highlight your ability to work collaboratively and adapt to fast-paced changes. Share examples of how you've contributed to team success in previous roles, as this aligns with their focus on winning together.
