At a Glance
- Tasks: Manage high-value accounts and ensure successful project delivery for premium clients.
- Company: Market-leading freelancer management platform backed by top-tier UK investors.
- Benefits: Join a supportive team culture in a high-growth environment with significant funding.
- Other info: Excellent opportunity for career growth in a dynamic and innovative industry.
- Why this job: Redefine the future of work while driving real impact in customer success.
- Qualifications: Experience in Customer Success or Account Management in B2B SaaS or recruitment tech.
The predicted salary is between 60000 - 80000 £ per year.
You will act as the critical bridge between premium clients and the freelance marketplace, ensuring successful project delivery through high-touch relationship management. This role focuses on account health and customer success rather than traditional talent acquisition, driving value by helping enterprises navigate and optimize their flexible workforce strategies at scale.
Location: London, UK
Why this role is remarkable:
- Step into a high-growth environment that is redefining the future of work for the world's most creative and innovative brands.
- Shift from a recruitment-heavy focus to a strategic customer success and account management partner role with deep commercial impact.
- Join an established market leader in the freelance management space with significant funding and a mature, supportive team culture.
What You Will Do:
- Manage a portfolio of high-value enterprise accounts, serving as their primary point of contact for project delivery and platform adoption.
- Partner with clients to understand their strategic hiring needs and translate them into successful workforce solutions within the platform.
- Monitor account health and performance metrics, proactively identifying opportunities to expand the partnership and improve delivery outcomes.
The ideal candidate:
- Proven experience in Customer Success or Account Management within a B2B SaaS, recruitment tech, or professional services environment.
- Strong commercial acumen with a track record of building long-term relationships and driving retention across enterprise-level stakeholders.
- Excellent communication skills with the ability to balance the needs of a two-sided marketplace while focusing on client satisfaction.
Delivery Manager at market-leading freelancer management platform employer: Jack & Jill
Join a dynamic and innovative team at a market-leading freelancer management platform in London, where you will play a pivotal role in shaping the future of work. With a strong focus on employee growth and a supportive culture, this company offers unique opportunities for professional development while fostering meaningful relationships with premium clients. Experience the benefits of working in a high-growth environment backed by top-tier investors, where your contributions directly impact the success of creative and forward-thinking brands.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager at market-leading freelancer management platform
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Delivery Manager role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their platform, their clients, and their challenges. This way, you can showcase how your experience aligns perfectly with their needs during the conversation.
✨Tip Number 3
Practice your pitch! You want to clearly articulate how your background in Customer Success or Account Management makes you the ideal fit for this role. Keep it concise but impactful—show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Delivery Manager at market-leading freelancer management platform
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Manager. Highlight your experience in Customer Success or Account Management, especially in B2B SaaS or recruitment tech. We want to see how you've built relationships and driven retention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission. We love seeing genuine enthusiasm for the freelance management space.
Showcase Your Communication Skills:Since this role involves high-touch relationship management, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we want to see how you can balance the needs of both clients and freelancers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can bridge the gap between clients and the freelance marketplace effectively.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve driven customer success and account health, as this role is all about building long-term partnerships.
✨Understand the Metrics
Familiarise yourself with common performance metrics in account management and customer success. Be ready to discuss how you’ve monitored and improved these metrics in previous roles, as it shows your proactive approach to account health.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex ideas. This role requires excellent communication skills, so be prepared to demonstrate your ability to balance the needs of both clients and freelancers during the interview.
