At a Glance
- Tasks: Manage customer experience programs and turn feedback into actionable insights.
- Company: Dynamic London-based consultancy working with top retail and finance brands.
- Benefits: Enjoy hybrid work, autonomy, and performance-based bonuses.
- Other info: Fast-paced environment with opportunities for growth and impact.
- Why this job: Transform customer strategies for well-known brands while shaping your own role.
- Qualifications: 4-6 years in Customer Success or SaaS consulting with strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Manage a portfolio of high-impact customer experience programs for major UK brands. You will serve as the primary strategic contact, leveraging platforms like Medallia to turn raw feedback data into actionable insights. This hybrid role combines project delivery and consulting, offering ownership over both client outcomes and internal business operations.
Location: London, UK
Why this role is remarkable:
- Work directly with household names across retail, finance, and hospitality to transform their customer listening strategies.
- Enjoy genuine autonomy in a small, agile consultancy where you can shape your own role and contribute to new service offerings.
- Benefit from a hybrid culture that balances London-based collaboration with remote flexibility and a performance-based bonus structure.
What You Will Do:
- Lead strategic client meetings and business reviews to ensure customers derive maximum value from CX technology platforms.
- Coordinate end-to-end project delivery for platform implementations and enhancements alongside technical teams and partners.
- Analyze complex customer feedback data to identify trends and generate actionable recommendations for executive stakeholders.
The ideal candidate:
- Possesses 4–6 years of experience in Customer Success, SaaS consulting, or managing large-scale CX programs.
- Demonstrates a strong analytical mindset with the ability to translate data into compelling strategic narratives for clients.
- Has a proven track record of managing multiple complex projects and stakeholders simultaneously in a fast-paced environment.
Customer Success Manager at growing London-based CX consultancy employer: Jack & Jill
As a growing London-based CX consultancy, we pride ourselves on fostering a dynamic work environment that empowers our Customer Success Managers to take ownership of their roles and drive impactful change for renowned retail and financial brands. Our hybrid culture promotes collaboration while offering the flexibility to work remotely, alongside opportunities for professional growth and a performance-based bonus structure that rewards your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager at growing London-based CX consultancy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at consultancies or in customer success roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their customer experience strategies and think about how you can add value. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've turned customer feedback into actionable insights. This is key for a role that revolves around managing customer experience programs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager at growing London-based CX consultancy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in managing customer experience programs and any relevant SaaS consulting work. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can bring value to our consultancy. Don’t forget to mention specific examples of your past achievements that relate to the job.
Showcase Your Analytical Skills:Since this role involves analysing customer feedback data, make sure to highlight your analytical mindset. Share examples of how you've turned data into actionable insights in previous roles. We love seeing how you think!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Experience Stuff
Make sure you brush up on customer experience strategies and platforms like Medallia. Be ready to discuss how you've used data to drive insights in your previous roles, as this will show your analytical mindset and relevance to the position.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed multiple projects and stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to juggle complex tasks in a fast-paced environment.
✨Engage with Real Scenarios
Think about potential challenges the consultancy might face with their clients. Prepare to discuss how you would approach these situations, demonstrating your strategic thinking and problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CX initiatives and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
