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- Tasks: Drive AI adoption in HR teams and manage a portfolio of enterprise accounts.
- Company: Exciting AI HR startup backed by industry leaders like Slack and Shopify.
- Benefits: Competitive salary, bonus, equity, and the chance to shape the future of work.
- Other info: High-impact role with opportunities for professional growth and influence on product development.
- Why this job: Join an elite team and transform global organisations with cutting-edge AI technology.
- Qualifications: 2-4 years in Customer Success or Account Management, ideally in a startup or AI setting.
The predicted salary is between 70000 - 70000 £ per year.
You will pioneer the adoption of agentic AI within enterprise HR teams, managing a high-value portfolio of 1,000+ employee accounts. As an early member of the CS team, you will drive the rollout of a cutting‑edge AI layer, transforming how global organizations orchestrate workflows across HR, IT, and Finance.
Location: London, UK
Why this role is remarkable:
- Shape the future of work by deploying Athena, a first‑of‑its‑kind agentic AI workforce, to global enterprise customers like Quantexa and Manychat.
- Join an elite team backed by Tier‑1 investors including Y Combinator, Pathlight, and the CEOs of LinkedIn and Stripe.
- High‑impact opportunity to define the AI‑enabled CS playbook under leadership from former global CS heads at world‑class SaaS companies.
What You Will Do:
- Partner with enterprise leaders to drive deep adoption of AI agents, conducting high‑level workshops to transform their operational workflows.
- Manage the full customer lifecycle for a strategic portfolio, including onboarding, renewals, and expansion opportunities to ensure long‑term success.
- Act as a critical feedback loop between enterprise customers and the Product/Engineering teams to influence the roadmap of the AI infrastructure.
The ideal candidate:
- 2‑4 years of experience in Customer Success or Account Management, ideally within a high‑growth startup or AI‑centric environment.
- Product‑focused and AI‑curious, with a proven ability to explain complex technical concepts and implement AI tools to drive business value.
- Exceptional commercial acumen and communication skills necessary to navigate enterprise relationships and drive expansion within 1,000+ employee organizations.
Customer Success Manager (£70k + Bonus + Equity) at $20M Series A AI HR infrastructure startup employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£70k + Bonus + Equity) at $20M Series A AI HR infrastructure startup
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We recommend practising common interview questions and tailoring your answers to highlight your experience in Customer Success and AI.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past experiences, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your impact.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply directly through our website for the best chance!
We think you need these skills to ace Customer Success Manager (£70k + Bonus + Equity) at $20M Series A AI HR infrastructure startup
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in managing customer relationships and any exposure to AI or tech environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through!
Showcase Relevant Experience: When detailing your experience, focus on specific achievements in customer success or account management. We love numbers, so if you’ve driven growth or improved customer satisfaction, make sure to include those stats!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jack & Jill
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and how it applies to HR. Be ready to discuss how you've used technology in previous roles, especially in customer success or account management. This will show that you're not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Communication Skills
Since this role involves managing enterprise relationships, practice articulating complex ideas clearly and concisely. Prepare examples of how you've successfully communicated with clients in the past, especially when explaining technical concepts. This will demonstrate your ability to navigate those crucial conversations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about challenges you've encountered in customer success and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Research the Company and Its Clients
Dive deep into the startup's mission, values, and the clients they serve. Understanding their portfolio and how they position themselves in the market will help you tailor your responses. It shows genuine interest and allows you to connect your experience to their specific needs.