At a Glance
- Tasks: Manage and grow relationships with 100-200 customers, driving revenue retention and expansion.
- Company: Thrive, a fast-growing HR tech company with a passion for smarter hiring.
- Benefits: Competitive salary plus commission, remote work, and a chance to influence company growth.
- Other info: Work closely with leadership and enjoy a dynamic, remote-first culture.
- Why this job: Join an ambitious team and make a real impact in a high-growth environment.
- Qualifications: 3+ years in Customer Success or Account Management with a strong track record.
The predicted salary is between 40500 - 49500 £ per year.
- Job Title
- Customer Success Manager
- Salary
- £50,000 + Commission
- Company Description
Thrive is a fast-growing HR tech company with 500+ customers building a scientifically validated psychometric platform that helps organizations hire smarter and develop teams.
Job Description
You will join an ambitious team of 11-50 people as an early Customer Success hire, taking commercial ownership of 100-200 accounts.
You’ll drive NRR by expanding usage from recruitment into employee development and retention.
This is a hands‑on role requiring strong discovery skills to build value‑based relationships with senior HR stakeholders.
- Location
- London, UK
- Why this role is remarkable
- Join as an early CS hire with a genuine seat at the table, directly influencing the function’s growth while working closely with the Head of CS.
- Represent a product that customers genuinely love, featuring a compelling expansion story built into its scientifically validated psychometric design for HR leaders.
- Enjoy a high‑impact, individual contributor role with direct access to leadership and a commission structure tied specifically to your expansion performance.
What You Will Do
- Own a portfolio of 100-200 existing Thrive customers, managing the end‑to‑end renewal and expansion lifecycle to drive net revenue retention.
- Proactively identify growth opportunities within accounts by building multi‑threaded relationships from day‑to‑day HR users to People Directors and C‑suite budget holders.
- Lead regular business reviews that translate platform data into actionable outcomes like improved quality of hire and reduced employee turnover for senior stakeholders.
- The ideal candidate
- Has at least 3 years of experience in Customer Success or Account Management with a proven track record of maintaining NRR above 100%.
- Possesses deep domain knowledge in HR tech, talent assessment, or people analytics, and is comfortable navigating commercial conversations with senior economic buyers.
- Demonstrates strong discovery skills and a data‑driven approach to proactively managing a high‑volume book of business in a remote‑first UK environment.
- #J-18808-Ljbffr
Customer Success Manager (£50,000 + Commission) at Thrive employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (£50,000 + Commission) at Thrive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jack & Jill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jack & Jill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (£50,000 + Commission) at Thrive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jack & Jill:Your cover letter is your chance to shine! Tell us why you want to work at Jack & Jill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jack & Jill!
How to prepare for a job interview at Jack & Jill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
