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- Tasks: Own customer success from onboarding to renewal, driving adoption and retention.
- Company: Join a VC-backed healthtech startup making waves in the industry.
- Benefits: Competitive salary, career growth, and the chance to shape a new function.
- Why this job: Make a real impact on health outcomes while growing your career.
- Qualifications: Experience in Customer Success or Account Management with strong communication skills.
- Other info: Dynamic startup environment with opportunities for leadership roles.
The predicted salary is between 40000 - 60000 £ per year.
You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You will manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team.
Why this role is remarkable:
- High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company.
- Direct impact on health outcomes by ensuring critical technology is adopted and utilised effectively across complex operational landscapes.
- Significant career growth potential with the scope to transition into leadership roles as the team expands.
What you will do:
- Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion.
- Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders.
- Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales.
The ideal candidate:
- Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors.
- Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups.
- A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity.
Customer Success Manager (£40k-£60k) at VC-backed healthtech startup employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£40k-£60k) at VC-backed healthtech startup
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversation with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Customer Success Manager role. Highlight your skills in managing customer relationships and driving product adoption.
✨Tip Number 3
Be proactive during your chat with Jack. Ask questions about the company culture and growth opportunities. This shows you're not just looking for any job, but a place where you can make an impact.
✨Tip Number 4
Don’t forget to follow up! After your conversation with Jack, send a quick thank-you message. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager (£40k-£60k) at VC-backed healthtech startup
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for Customer Success shine through. Share specific examples of how you've driven customer outcomes in previous roles, especially in B2B SaaS or regulated sectors. We want to see that you genuinely care about helping customers succeed!
Tailor Your Application: Make sure to customise your application for this role. Highlight relevant experiences and skills that align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your achievements and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to track your application and ensure it gets into the right hands. Plus, it gives you a chance to connect with Jack directly, who can help guide you through the process.
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the healthtech sector. Be ready to discuss how you would define and measure success for your accounts, as this role requires a strong understanding of customer outcomes.
✨Showcase Your Communication Skills
Prepare examples that highlight your exceptional communication skills. Think about times when you've successfully explained complex technical concepts to non-technical stakeholders. This will demonstrate your ability to build trust and manage relationships effectively.
✨Demonstrate Proactivity
In a high-growth startup, being proactive is crucial. Come prepared with ideas on how you would assess account health and resolve issues before they escalate. Share specific strategies or processes you've implemented in previous roles to show your autonomous mindset.
✨Familiarise Yourself with the Company
Research the startup's products and their impact on health outcomes. Understanding their mission and challenges will allow you to tailor your responses and show genuine interest in helping them scale their customer success function.
