Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own and scale the customer success strategy for hospitality partners.
- Company: Fast-growing circular fintech platform backed by top-tier VCs.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Make a real impact in a disruptive platform supporting independent hospitality.
- Qualifications: 5+ years in customer success or relationship management, preferably in fintech.
- Other info: Join an elite team focused on high performance and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description: Well-funded circular fintech platform.
You will own and scale the post-onboarding experience for a growing portfolio of hospitality partners. By delivering performance insights and managing the relationship lifecycle, you will ensure long-term retention and growth. This hands‑on role combines high‑level strategy with execution, acting as the primary advocate for merchants within a fast‑moving startup environment.
Location: London, UK
Why this role is remarkable:
- Opportunity to join a high‑growth fintech backed by top‑tier VCs in Europe and North America.
- Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.
- Join an elite team of A‑players with a culture focused on high performance, ownership, and winning together.
What you will do:
- Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account‑level KPIs.
- Manage the end‑to‑end merchant experience post‑onboarding, providing data‑driven performance insights and resolving technical or operational issues.
- Collaborate with internal teams to translate merchant feedback into product improvements and support the lending process for capital expansion.
The ideal candidate:
- 5+ years of experience in customer success, relationship management, or sales, preferably within fintech or SaaS.
- Proven track record of growing and retaining revenue‑generating accounts in a fast‑paced, startup environment.
- Data‑driven mindset with the ability to interpret complex metrics and make strategic decisions based on business insights.
Customer Success Manager employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in customer success or relationship management. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you’re interested in, even if they don’t have open positions. Express your passion for their mission and how you can contribute.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, relationship management, or sales, especially in fintech or SaaS. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to grow and retain accounts. Use metrics where possible to show how you’ve made an impact in previous roles. We love data-driven stories!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our high-performance culture, so don’t be afraid to show us what makes you unique. A bit of your personal touch can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jack & Jill
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your data-driven mindset. Brush up on key metrics related to customer retention and account growth. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Relationship Skills
This role is all about managing relationships, so come prepared with examples of how you've successfully built and maintained partnerships. Think of specific instances where you resolved issues or turned around a challenging situation with a client.
✨Understand the Company’s Mission
Research the fintech platform and its impact on the hospitality sector. Be ready to articulate how your experience aligns with their mission and how you can contribute to their customer success strategy.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare to discuss how you would handle specific challenges related to post-onboarding experiences and account management, showcasing your strategic thinking.
