At a Glance
- Tasks: Lead customer trials for flood risk projects and translate user feedback into product requirements.
- Company: Stratum is an AI startup transforming flood risk assessments with advanced technology.
- Benefits: Salary of £70,000 plus equity in a pioneering AI company.
- Other info: Location: London, UK.
- Why this job: Join an early-stage startup to influence product development and commercial strategy.
- Qualifications: 5-6 years in civil engineering or environmental consultancy with professional chartership.
The predicted salary is between 70000 - 70000 £ per year.
Stratum is an AI startup founded by researchers and engineers that automates complex engineering workflows. Their platform transforms flood risk assessments, reducing production time from weeks to hours while maintaining technical rigour. With active commercial trials at tier-1 consultancies, Stratum is modernizing essential infrastructure design and climate resilience planning through advanced AI.
As the Customer Success Lead, you will own the relationship with early customers, bridging technical engineering expertise with commercial momentum. You'll lead technical trials for flood risk projects, translate user feedback into product requirements, and support the sales process with engineering credibility, helping shape the future of digital transformation in civil engineering.
Location: London, UK
Why this role is remarkable:
- Join an early-stage AI startup at the 0-to-1 phase, where you will directly influence the product roadmap and build the commercial playbook from scratch.
- Work with a high-performing founding team of AI researchers and civil engineers to disrupt the manual, repetitive processes inherent in traditional flood risk assessments.
- Transition from traditional consultancy into the tech sector while leveraging your hard-earned chartered expertise to drive meaningful climate resilience and infrastructure growth.
What You Will Do:
- Lead end-to-end customer trials by scoping success criteria, training engineering teams on the Stratum platform, and driving users toward paid subscriptions.
- Provide deep technical support for live flood risk assessments, answering substantive engineering questions to ensure projects meet planning authority standards.
- Collaborate with founders and product teams to translate frontline customer pain points into actionable software features that accelerate engineering workflows.
The ideal candidate:
- Holds 5-6 years of experience in civil engineering or environmental consultancy, specifically producing or reviewing technical Flood Risk Assessments (FRAs).
- Maintains professional chartership with a relevant body such as ICE, CIWEM, or IEMA, providing the technical credibility needed to engage senior consultants.
- Demonstrates a "T-shaped" profile: deep technical knowledge of flood modelling combined with a curiosity for AI and the communication skills to navigate sales motions.
Customer Success Lead (£70,000 + Equity) at Stratum employer: Jack & Jill
Stratum is located in London and focuses on automating engineering workflows for climate resilience. Employees benefit from working with a high-performing team of AI researchers and civil engineers, contributing to meaningful infrastructure growth.
