At a Glance
- Tasks: Manage client relationships and ensure top-notch service for a pioneering health platform.
- Company: Join Adora Digital Health, a trailblazing women's health-tech startup.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real impact.
- Other info: Opportunity to shape a new category in workplace wellbeing and grow your career.
- Why this job: Be part of a mission-driven team transforming women's healthcare with innovative AI solutions.
- Qualifications: 1-2 years in customer success or operations, with a passion for women's health.
Job Title
Customer Success Executive
Salary
£25k-£30k
Company Description
Adora Digital Health Limited is a UK women's health-tech startup transforming peri/menopause and menstrual health support through an AI-powered platform and specialist clinical access. As a Class I medical device with NHS partnerships and 35+ corporate clients, they are pioneering accessible, personalised healthcare for underserved workplace wellbeing needs.
Job Description
As Customer Success Executive, you will be the operational backbone for Adora Digital Health Limited’s client relationships. Working directly with the CEO, you’ll manage the full customer lifecycle from onboarding to renewal. You will build AI-driven operational systems, coordinate events, and ensure employers and employees maximize the value of this category-defining health platform.
Location
London, UK
Why this role is remarkable
- Join a mission-driven team as one of the first commercial hires, working directly alongside Co-Founder and CEO Ann O'Neill.
- Scale a Class I medical device that already serves over 35 companies and NHS partners across the UK.
- Shape a new category in women’s healthcare and workplace benefits, directly impacting lives through innovative AI-powered health journeys.
What You Will Do
- Act as the primary point of contact for all customers and partners, managing day-to-day relationships and ensuring best-in-class service.
- Drive the full operational lifecycle including proposal follow-ups, contract progression, client onboarding, and coordinating high-impact webinar events.
- Synthesize customer feedback and ROI data to communicate platform value to clients and inform the product development roadmap.
The ideal candidate
- Possesses a digital-first mindset with 1-2 years of experience in customer success, account management, or operations (or equivalent entrepreneurial drive).
- Highly organized self-starter who is comfortable building processes from scratch in a fast-paced, early-stage health-tech environment.
- Exceptional communicator with a genuine passion for women’s health and the mission to close the menopause support gap.
Customer Success Executive (£25k-£30k) at Adora Digital Health Limited employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (£25k-£30k) at Adora Digital Health Limited
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jack & Jill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jack & Jill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive (£25k-£30k) at Adora Digital Health Limited
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jack & Jill:Your cover letter is your chance to shine! Tell us why you want to work at Jack & Jill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jack & Jill!
How to prepare for a job interview at Jack & Jill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
