Job Title
Customer Director – Professional Services
Salary
Not Disclosed
Company Description
Faculty is a London‑based applied AI powerhouse that has spent over a decade delivering human‑centric AI solutions to 350+ global customers across government, finance, and retail sectors.
Job Description
Lead the Professional Services practice at Faculty, building a go‑to‑market strategy for major firms in law, accounting, and finance. You will move AI from experimental pilots to enterprise‑wide reality, managing multidisciplinary teams of PhD‑calibre engineers. This role balances high‑level strategic advisory with the hands‑on delivery of production‑grade software in complex, regulated environments.
Location
London, UK
Why this role is remarkable
- Take true ownership of building a new practice within an established AI leader, defining the strategy and growth path rather than inheriting an existing book of business.
- Collaborate with world‑class technical talent, including PhD‑calibre data scientists and engineers, to deliver high‑impact, responsible AI that solves real‑world operational challenges.
- Join a company with a decade‑long track record and 350+ global customers, uniquely positioned to dominate the professional services market as it undergoes profound AI‑driven reinvention.
What You Will Do
- Shape and execute the go‑to‑market strategy for the Professional Services sector, identifying key opportunities and building long‑term, trusted relationships with C‑suite stakeholders.
- Lead complex, production‑grade AI transformation programs, guiding cross‑functional teams from initial strategic concepts through to the successful deployment of agentic AI solutions.
- Elevate Faculty’s industry profile through thought leadership and media engagement, articulating how AI can automate complex knowledge work and drive sustained commercial advantage.
The ideal candidate
- Proven track record of leading large‑scale technology transformations or organizational change within professional services, BPO organizations, or as a senior consultant at a top‑tier firm.
- Deep domain expertise in at least one professional services vertical, with a particular interest in those who have delivered AI‑driven transformations in Finance, CFO, or Treasury functions.
- Commercially driven leadership mindset with the ability to own revenue responsibility while maintaining a hands‑on approach to unblocking teams and ensuring technical excellence.
