At a Glance
- Tasks: Design and execute a world-class onboarding system and curate office culture.
- Company: Mission-driven healthtech startup impacting 10% of the UK population.
- Benefits: Founding IC status, autonomy, and collaboration with founders.
- Other info: Dynamic environment with significant growth potential.
- Why this job: Make a real-world impact while shaping a high-performance culture.
- Qualifications: Experience in scaling culture in startups and strong operational skills.
The predicted salary is between 60000 - 80000 £ per year.
As the first dedicated Crew Experience Lead, you will design the internal operating system for a high-growth startup scaling from 35 to 100+ people. You’ll own the end-to-end employee lifecycle, from high-context onboarding to office culture and internal communications, ensuring every ritual and space reflects the company's high-performance standards.
Location: London, UK
Why this role is remarkable:
- Founding IC status with the autonomy to build the crew experience function from zero-to-one at a critical scaling point.
- Massive real-world impact at a company that has already processed millions of patient cases and is actively saving lives.
- Direct collaboration with founders to shape the culture and rituals of a high talent environment in a premium Farringdon space.
What You Will Do:
- Design and execute a world-class onboarding system that transforms offer acceptance into immediate, high-context contribution.
- Curate the office environment and company rituals, including "Folkmoot" all-hands, offsites, and demo days, to drive mission alignment.
- Build internal communication infrastructure and feedback loops that treat the employee experience with the same rigor as a product.
The ideal candidate:
- Proven experience building or scaling culture in high-growth startups, mission-driven companies, or premium community ecosystems.
- A versatile "operator-host" mindset capable of both high-level strategy and hands-on execution of events and communications.
- Exceptional academic background and a track record of thriving in high-intensity environments where standards and taste levels are paramount.
Crew Experience Lead (Founding IC) at mission-driven healthtech startup serving 10% of the UK employer: Jack & Jill
As a mission-driven healthtech startup, we offer an exceptional opportunity for the Crew Experience Lead to shape our internal culture and employee experience from the ground up. Located in the vibrant Farringdon area of London, our dynamic work environment fosters collaboration with founders and a high-performance team dedicated to making a real-world impact on healthcare. With a focus on employee growth and a commitment to creating meaningful rituals and communication, we provide a unique platform for professionals looking to thrive in a fast-paced, purpose-driven setting.
StudySmarter Expert Advice🤫
We think this is how you could land Crew Experience Lead (Founding IC) at mission-driven healthtech startup serving 10% of the UK
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Jack & Jill!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Jack & Jill.
We think you need these skills to ace Crew Experience Lead (Founding IC) at mission-driven healthtech startup serving 10% of the UK
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Jack & Jill. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Jack & Jill and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Jack & Jill. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Jack & Jill's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Jack & Jill
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Jack & Jill.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Jack & Jill will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Jack & Jill and how you would contribute to adapting HR strategies.
