At a Glance
- Tasks: Build and scale a vibrant community for DTC founders through engaging content and events.
- Company: Join Judge.me, a leading e-commerce platform empowering Shopify merchants globally.
- Benefits: Be part of a profitable team with creative ownership and impactful growth opportunities.
- Other info: Dynamic role with direct impact on the community and collaboration with top teams.
- Why this job: Make a real difference by connecting and supporting DTC founders in their journey.
- Qualifications: Experience in DTC operations and community building, with strong presentation skills.
The predicted salary is between 50000 - 65000 £ per year.
Judge.me is a bootstrapped, profitable London-based e-commerce platform powering product reviews for nearly 700,000 Shopify merchants globally. As the ecosystem's #1 review solution, they process over 70 million monthly orders and power more than $100 billion in annual GMV without external VC funding or investor oversight.
As the Community Lead, you will architect and scale Judge.me’s merchant ecosystem from 500 members into a thriving, self-sustaining accelerator. You’ll be the face of the brand—hosting webinars, producing operator-led content, and organizing events—to help DTC founders level up through shared expertise and genuine connection.
Location: London, UK
Why this role is remarkable:
- True creative ownership: You aren't just managing a forum; you are building an operator-led content engine and community architecture for the world's leading Shopify reviews platform.
- High-impact scale: Join a bootstrapped, profitable team of 60 that already influences over $100B in annual GMV, offering the stability of a market leader with the speed of a startup.
- Pure builder role: This is an individual contributor position where you report directly to the Chief Growth Officer, setting the strategy and personally delivering all community content.
What You Will Do:
- Scale and deepen engagement within the live merchant community, turning casual members into active contributors, advocates, and mentors through strategic growth loops.
- Be the face and voice of Judge.me on camera, hosting webinars, podcast episodes, and live sessions while fronting a strategic operator-led video content engine.
- Organize and execute end-to-end community initiatives, including virtual workshops and in-person meetups in London, to build momentum and strengthen merchant relationships.
The Ideal Candidate:
- Has first-hand experience running a DTC store, providing the lived experience necessary to connect with merchants and understand their specific daily operational pain points.
- Brings 6+ years of relevant experience in community building or content creation, with proven confidence presenting on camera and hosting public-facing events.
- Possesses a "builder" mindset with the ability to write community-native copy, track engagement metrics, and collaborate cross-functionally with Product and Marketing teams.
Community Lead - DTC Operator at Judge.me employer: Jack & Jill
Judge.me is an exceptional employer that fosters a vibrant and innovative work culture in the heart of London. As a bootstrapped, profitable e-commerce platform, we offer our employees true creative ownership and the opportunity to make a significant impact within a supportive team of 60. With a focus on personal growth and community engagement, we provide unique opportunities for professional development while being part of a market leader that values stability and entrepreneurial spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Community Lead - DTC Operator at Judge.me
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Jack & Jill are looking for when hiring for a Community Lead - DTC Operator at Judge.me.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Jack & Jill for the Community Lead - DTC Operator at Judge.me, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Jack & Jill as a Community Lead - DTC Operator at Judge.me, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Jack & Jill’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Community Lead - DTC Operator at Judge.me.
We think you need these skills to ace Community Lead - DTC Operator at Judge.me
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Jack & Jill, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Jack & Jill's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Jack & Jill. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Jack & Jill
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Jack & Jill uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Jack & Jill. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
