At a Glance
- Tasks: Lead and support a vibrant community of 17,000+ non-profits, ensuring they thrive.
- Company: Join ActionFunder Ltd, a mission-driven B Corp transforming community investment.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real social impact.
- Other info: Work in a fast-paced startup that values social purpose and innovation.
- Why this job: Shape engagement strategies and empower grassroots projects with your expertise.
- Qualifications: 3+ years in community management or customer success, with strong communication skills.
The predicted salary is between 32000 - 40000 £ per year.
ActionFunder Ltd is a mission-driven B Corp based in Bristol and London, revolutionising community investment through an AI-enhanced grant management platform. Having distributed over £5.6 million to local projects, they connect businesses with over 17,000 grassroots organisations to deliver transparent, measurable social impact at scale.
As Community Experience Manager, you will own the non-profit side of ActionFunder Ltd’s marketplace, championing a community of 17,000+ organisations. You will lead multi-channel support, manage fund administration and due diligence, and use data-driven insights to shape product development, ensuring grassroots projects can access the funding they need to thrive.
Location: Bristol, UK
Why this role is remarkable:
- Join a fast-growing, mission-driven B Corp that has already positively impacted 1.9 million people across the UK through strategic community funding.
- Take full ownership of a massive community of 17,000+ non-profits, shaping engagement strategies and support functions from the ground up as the company scales.
- Work within a high-energy startup environment that combines cutting-edge AI technology with a deep, genuine commitment to social purpose and community empowerment.
What You Will Do:
- Manage the end-to-end non-profit journey, from onboarding and engagement strategies to providing multi-channel support via email, phone, and online drop-in sessions.
- Oversee critical operational processes, including due diligence checks and payment administration, to ensure funding reaches community projects accurately and efficiently.
- Collaborate cross-functionally with Product, Marketing, and Customer Success teams to advocate for the non-profit community and ensure their feedback drives platform improvements.
The ideal candidate:
- Brings 3+ years of experience in community management or customer success, ideally within a SaaS marketplace or a multi-stakeholder environment.
- Possesses exceptional communication and relationship-building skills, with a proven ability to manage multiple workstreams and deliver results in a fast-paced setting.
- Demonstrates strong technical confidence with tools like HubSpot and Notion, alongside a genuine passion for social impact and the non-profit sector.
Community Experience Manager (£32,000 - £40,000) at ActionFunder Ltd employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Community Experience Manager (£32,000 - £40,000) at ActionFunder Ltd
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Jack & Jill.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Jack & Jill.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Jack & Jill.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Jack & Jill. Apply directly through us to stand out!
We think you need these skills to ace Community Experience Manager (£32,000 - £40,000) at ActionFunder Ltd
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Jack & Jill. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community Experience Manager (£32,000 - £40,000) at ActionFunder Ltd, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Jack & Jill
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Jack & Jill. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
