At a Glance
- Tasks: Drive growth and partnerships for a fitness creator platform, impacting the industry directly.
- Company: Join a VC-backed fitness startup partnered with major gym chains.
- Benefits: Unlimited holiday, hybrid work flexibility, and a vibrant office culture.
- Other info: High-autonomy role in a fast-paced startup environment.
- Why this job: Shape the future of fitness businesses and make a real impact.
- Qualifications: 2-5 years in Customer Success or Growth with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
This hybrid role sits at the intersection of customer growth, partnerships, and lifecycle strategy. You will own the growth engine for a portfolio of scaling coaching businesses while operationalizing strategic partnerships with major gym chains. It is a commercially-driven position focused on driving retention, expansion, and platform adoption within the fitness creator economy.
Why this role is remarkable:
- Join a VC-backed startup at a genuine inflection point, working with industry leaders like HYROX, PureGym, and The Gym Group to define how fitness businesses scale.
- This is a high-autonomy role that rejects traditional CS structures in favor of building a commercial growth engine where your decisions immediately impact the bottom line.
- Enjoy a vibrant Soho office culture with unlimited holiday, hybrid flexibility, and the chance to shape a newly evolved function from the ground up.
What You Will Do:
- Own the Scale Pod, running strategic growth conversations with coaches to drive platform adoption, annual plan conversions, and business maturity.
- Operationalize and grow strategic partnerships post-signup by running activation sessions, webinars, and in-person workshops at gyms and partner sites.
- Utilize data from Mixpanel and Intercom to monitor health signals, proactively intervene with churn risks, and identify expansion opportunities for premium tiers.
The Ideal Candidate:
- Possesses 2-5 years of experience in Customer Success, Growth, or Partnerships at a SaaS or platform company, with a proven track record of owning NRR and churn metrics.
- Demonstrates a hands-on, commercial mindset with the ability to build scalable playbooks and processes from scratch in a fast-paced startup environment.
- Boasts excellent communication skills for high-stakes account management and the ability to run energetic in-person activations for major fitness brands.
Coach Growth & Partnerships Manager at VC-backed fitness creator platform employer: Jack & Jill
Join a dynamic VC-backed fitness creator platform in London, where you will play a pivotal role in driving growth and partnerships within the thriving fitness industry. With a vibrant office culture in Soho, unlimited holiday, and hybrid working options, this is an exceptional opportunity to shape a new function while enjoying significant autonomy and immediate impact on business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Coach Growth & Partnerships Manager at VC-backed fitness creator platform
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements and projects related to growth and partnerships. This is your chance to demonstrate how you can drive platform adoption and retention in a visually appealing way.
✨Tip Number 3
Prepare for interviews by researching the company and its partners. Understand their business model and think about how you can contribute to their growth. Bring ideas to the table during your interview – it shows initiative and a genuine interest in the role!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the extra step to engage with us directly. Plus, it gives you a better chance to stand out from the crowd. Don’t miss out on this opportunity to join a vibrant team at a pivotal moment!
We think you need these skills to ace Coach Growth & Partnerships Manager at VC-backed fitness creator platform
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your enthusiasm for the fitness industry shine through. We want to see how your personal interests align with our mission and how you can contribute to the growth of fitness businesses.
Highlight Relevant Experience:Make sure to showcase your experience in Customer Success, Growth, or Partnerships. We’re looking for specific examples that demonstrate your ability to drive retention and platform adoption, so don’t hold back on the details!
Be Data-Driven:Since this role involves utilising data to monitor health signals and identify opportunities, include any relevant metrics or achievements from your past roles. We love numbers that tell a story about your impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our vibrant startup!
How to prepare for a job interview at Jack & Jill
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer success and growth. Be ready to discuss how you've impacted NRR and churn in your previous roles. This will show that you understand the commercial side of the position and can contribute to the bottom line.
✨Showcase Your Partnerships Experience
Prepare specific examples of successful partnerships you've managed or contributed to. Highlight any activation sessions, webinars, or workshops you've run, especially in a fitness or SaaS context. This will demonstrate your hands-on experience and ability to drive platform adoption.
✨Be Data-Driven
Familiarise yourself with tools like Mixpanel and Intercom, as they are crucial for monitoring health signals and identifying churn risks. During the interview, mention how you've used data to make informed decisions in past roles, showcasing your analytical mindset.
✨Emphasise Your Communication Skills
Since this role involves high-stakes account management and energetic activations, practice articulating your communication style. Prepare to discuss how you've effectively engaged with clients or partners in the past, and be ready to demonstrate your enthusiasm for building relationships in the fitness industry.
