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- Tasks: Support users on their wellness journey with empathetic guidance and high-quality assistance.
- Company: Rapidly scaling healthtech platform backed by top-tier VCs.
- Benefits: Significant career development opportunities in a mission-driven environment.
- Why this job: Make a real impact on user health outcomes while influencing future product features.
- Qualifications: Experience in customer support, exceptional communication, and a passion for improving user experiences.
- Other info: Collaborative team environment focused on innovation in the consumer health sector.
The predicted salary is between 36000 - 60000 £ per year.
Company Description: Well-funded healthtech platform.
Job Description: You will act as a primary point of contact for users navigating a personalized wellness journey, providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic, high-quality assistance while collaborating with internal teams to improve the member experience.
Location: London, UK.
Why this role is remarkable: Join a rapidly scaling organization at the intersection of data science and personalized wellness, offering significant career development opportunities. Backed by top-tier VCs, the company is expanding its global footprint and leading innovation in a high-growth consumer health sector. Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.
What you will do:
- Provide high-touch support to members via digital channels, ensuring they receive timely and empathetic guidance on their journey.
- Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.
- Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.
The ideal candidate:
- Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.
- Exceptional communication skills with the ability to translate complex information into clear, actionable advice for a diverse audience.
- A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.
Care Specialist employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and wellness. Think about how you can showcase your empathy and problem-solving skills, as these are key for a Care Specialist role.
✨Tip Number 3
Showcase your passion for wellness! Whether it’s through personal projects, volunteering, or relevant courses, make sure to highlight your commitment to improving user experiences in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Care Specialist
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for health and wellness shine through. We want to see how your personal experiences or interests align with our mission to improve user health outcomes.
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Specialist role. Highlight relevant experience in customer support or tech, and don’t forget to mention any specific skills that relate to providing empathetic guidance.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point, ensuring you convey your key achievements and skills without unnecessary fluff. This will help us see your potential quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jack & Jill
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their focus on personalised wellness and how they leverage data science will help you align your answers with their goals.
✨Showcase Your Empathy
As a Care Specialist, empathy is key. Prepare examples from your past experiences where you've provided high-touch support or resolved complex user inquiries. Highlight how your approach positively impacted users' journeys.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you identified pain points and collaborated with teams to enhance user experiences. Be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their future plans for product features or how they measure success in member engagement. This demonstrates your enthusiasm and forward-thinking mindset.
