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- Tasks: Lead the overhaul of customer support documentation for fintech platforms.
- Company: Successful UK-based B2B SaaS company with a collaborative culture.
- Benefits: Full autonomy, direct access to leadership, and a hybrid work environment.
- Why this job: Create impactful content that enhances user experience and drives operational efficiency.
- Qualifications: 3+ years in technical writing within B2B SaaS; strong content creation skills.
- Other info: Opportunity to use modern tools like generative AI for maximum impact.
The predicted salary is between 36000 - 60000 £ per year.
Company Description: Successful UK-based B2B SaaS company.
Job Description: You will lead a complete overhaul of customer support documentation for four core fintech and asset management platforms. This critical role grants you full autonomy to build a technical communication strategy from the ground up, creating high-impact written and video content that improves user experience and scales support operations for a growing enterprise.
Location: Bedford, UK.
Why this role is remarkable:
- Full autonomy to build and own a documentation system from scratch for a successful, scaling business.
- Direct access to leadership and product teams with a clear mandate to drive operational efficiency.
- Collaborative hybrid work environment that encourages the use of modern tools like generative AI to maximize impact.
What you will do:
- Conduct a comprehensive audit of existing support patterns and create a unified internal knowledge base.
- Build a customer-facing help center featuring clear onboarding guides, troubleshooting FAQs, and API documentation.
- Produce engaging video tutorials and visual guides while establishing long-term documentation standards and style guides.
The ideal candidate:
- 3+ years of technical writing experience specifically within the B2B SaaS sector.
- Proven ability to translate complex technical workflows into user-friendly content across multiple formats.
- Proficiency with modern documentation platforms (e.g., GitBook, Intercom) and video creation tools like Loom.
Technical Comms Specialist in Bedford employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Comms Specialist in Bedford
✨Tip Number 1
Get to know Jack! He’s your go-to AI for understanding your skills and what you want from your career. A quick chat with him can help tailor your job search and make sure you’re in the loop for roles like the Technical Comms Specialist.
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to your connections in the B2B SaaS sector. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 3
Prepare for your chat with Jill! She’s looking for candidates who can clearly communicate their experience and how it aligns with the role. Brush up on your technical writing examples and be ready to discuss your approach to creating user-friendly content.
✨Tip Number 4
Apply through our website! It’s the best way to ensure that Jack and Jill see your application. Plus, they’re here to support you every step of the way, so take advantage of their free services!
We think you need these skills to ace Technical Comms Specialist in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Comms Specialist role. Highlight your experience in technical writing within the B2B SaaS sector and showcase how you've translated complex workflows into user-friendly content.
Showcase Your Skills: Don’t forget to mention your proficiency with documentation platforms like GitBook and video creation tools such as Loom. We want to see how you can bring your skills to the table and enhance our customer support documentation.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language that reflects your ability to create engaging content. Remember, this role is all about improving user experience through effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure Jack gets your application and can help you connect with Jill for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Jack & Jill
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the fintech and asset management platforms you'll be working on. Being able to discuss specific features or challenges will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Writing Skills
Since this role involves creating documentation, be prepared to share samples of your previous work. Bring along examples of user-friendly content you've created, whether it's written guides or video tutorials. This will demonstrate your ability to translate complex information into accessible formats.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's current documentation processes and their expectations for the new strategy. This shows that you're genuinely interested in the role and ready to contribute from day one. Plus, it gives you a chance to assess if the company is the right fit for you.
✨Embrace Collaboration
Highlight your experience working with cross-functional teams. Since this role offers direct access to leadership and product teams, emphasise your ability to collaborate effectively. Share examples of how you've worked with others to improve documentation or user experience in the past.
