Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the overhaul of customer support documentation for fintech platforms.
- Company: Successful UK-based B2B SaaS company with a collaborative culture.
- Benefits: Full autonomy, direct access to leadership, and a hybrid work environment.
- Why this job: Make a real impact by creating user-friendly content and improving customer experience.
- Qualifications: 3+ years in technical writing within B2B SaaS and proficiency in modern documentation tools.
- Other info: Opportunity to use generative AI and establish long-term documentation standards.
The predicted salary is between 36000 - 60000 £ per year.
Successful UK-based B2B SaaS company.
You will lead a complete overhaul of customer support documentation for four core fintech and asset management platforms. This critical role grants you full autonomy to build a technical communication strategy from the ground up, creating high-impact written and video content that improves user experience and scales support operations for a growing enterprise.
Location: Bedford, UK
Why this role is remarkable:
- Full autonomy to build and own a documentation system from scratch for a successful, scaling business.
- Direct access to leadership and product teams with a clear mandate to drive operational efficiency.
- Collaborative hybrid work environment that encourages the use of modern tools like generative AI to maximize impact.
What you will do:
- Conduct a comprehensive audit of existing support patterns and create a unified internal knowledge base.
- Build a customer-facing help center featuring clear onboarding guides, troubleshooting FAQs, and API documentation.
- Produce engaging video tutorials and visual guides while establishing long-term documentation standards and style guides.
The ideal candidate:
- 3+ years of technical writing experience specifically within the B2B SaaS sector.
- Proven ability to translate complex technical workflows into user-friendly content across multiple formats.
- Proficiency with modern documentation platforms (e.g., GitBook, Intercom) and video creation tools like Loom.
Technical Comms Specialist at UK-based B2B SaaS company employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Comms Specialist at UK-based B2B SaaS company
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best technical writing and video content. We all know that actions speak louder than words, so let your work do the talking.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Comms Specialist at UK-based B2B SaaS company
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your 3+ years of technical writing experience in the B2B SaaS sector. We want to see how you've translated complex workflows into user-friendly content, so don’t hold back on those examples!
Tailor Your Application: Customise your application to reflect the specific requirements of the Technical Comms Specialist role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Creative with Content: Since this role involves creating engaging video tutorials and visual guides, consider including links to any relevant work you've done. Show us your flair for making technical content accessible and enjoyable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to build a documentation system from scratch!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on the fintech and asset management platforms mentioned in the job description. Being able to discuss specific features or challenges will show your expertise and enthusiasm.
✨Showcase Your Writing Skills
Prepare samples of your previous work that highlight your ability to create user-friendly content. Whether it’s documentation, video tutorials, or onboarding guides, having tangible examples ready will demonstrate your capability to meet their needs.
✨Understand Their Tools
Familiarise yourself with the documentation platforms and video creation tools they use, like GitBook and Loom. If you can speak about how you’ve used similar tools in the past or even share ideas on how to leverage them effectively, you’ll stand out as a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about their current documentation processes and future goals. This shows that you’re not just interested in the role but also invested in helping the company improve its operations and user experience.
