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- Tasks: Own and scale post-onboarding experiences for hospitality partners in fintech.
- Company: Leading fintech company in London with a high-growth environment.
- Benefits: Exciting opportunities backed by top-tier VCs and career advancement.
- Why this job: Make a real impact on customer relationships and drive portfolio retention.
- Qualifications: 5+ years in customer success or relationship management, preferably in fintech.
- Other info: Join a dynamic team and thrive in a fast-paced industry.
The predicted salary is between 43200 - 72000 £ per year.
A leading fintech company in London is seeking a Customer Success Manager to own and scale post-onboarding experiences for hospitality partners. The ideal candidate has over 5 years of customer success or relationship management experience, preferably in fintech. In this pivotal role, you will manage customer relationships, provide performance insights, and drive portfolio retention. The company offers an exciting opportunity in a high-growth environment backed by top-tier VCs.
Senior Customer Success Manager – Fintech, London (Equity) employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager – Fintech, London (Equity)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. A personal referral can make all the difference in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show them you're genuinely interested in their mission.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer retention and improved relationships in your previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can give you a better chance of standing out in the crowd.
We think you need these skills to ace Senior Customer Success Manager – Fintech, London (Equity)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and relationship management, especially in fintech. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Be specific about your past experiences and how they relate to the role.
Showcase Your Data Skills: Since this role involves providing performance insights, make sure to mention any experience you have with data analysis or reporting. We love candidates who can back up their strategies with solid data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech space. Being able to discuss how these impact customer success will show that you're not just familiar with the industry, but that you're passionate about it too.
✨Showcase Your Relationship Management Skills
Prepare specific examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve driven retention and provided valuable insights, as this is key for the role.
✨Understand Their Partners
Research the hospitality partners the company works with. Knowing their needs and how the fintech solutions can enhance their operations will demonstrate your commitment and understanding of the role.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the company's growth and customer success strategies. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
