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- Tasks: Lead the overhaul of customer support documentation for fintech platforms.
- Company: Successful UK-based B2B SaaS company with a collaborative culture.
- Benefits: Full autonomy, direct access to leadership, and a hybrid work environment.
- Why this job: Create impactful content that enhances user experience and drives operational efficiency.
- Qualifications: 3+ years in technical writing within B2B SaaS and proficiency in modern documentation tools.
- Other info: Opportunity to use generative AI and establish long-term documentation standards.
The predicted salary is between 36000 - 60000 £ per year.
Successful UK-based B2B SaaS company.
You will lead a complete overhaul of customer support documentation for four core fintech and asset management platforms. This critical role grants you full autonomy to build a technical communication strategy from the ground up, creating high-impact written and video content that improves user experience and scales support operations for a growing enterprise.
Location: Bedford, UK
Why this role is remarkable:
- Full autonomy to build and own a documentation system from scratch for a successful, scaling business.
- Direct access to leadership and product teams with a clear mandate to drive operational efficiency.
- Collaborative hybrid work environment that encourages the use of modern tools like generative AI to maximize impact.
What you will do:
- Conduct a comprehensive audit of existing support patterns and create a unified internal knowledge base.
- Build a customer-facing help center featuring clear onboarding guides, troubleshooting FAQs, and API documentation.
- Produce engaging video tutorials and visual guides while establishing long-term documentation standards and style guides.
The ideal candidate:
- 3+ years of technical writing experience specifically within the B2B SaaS sector.
- Proven ability to translate complex technical workflows into user-friendly content across multiple formats.
- Proficiency with modern documentation platforms (e.g., GitBook, Intercom) and video creation tools like Loom.
Technical Comms Specialist at UK-based B2B SaaS company in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Comms Specialist at UK-based B2B SaaS company in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your portfolio. We recommend creating a few mock scenarios where you can demonstrate your skills in technical writing and content creation. This will help you stand out!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Comms Specialist at UK-based B2B SaaS company in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years of technical writing experience in the B2B SaaS sector. We want to see how you've tackled complex workflows and turned them into user-friendly content, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific tools like GitBook or Loom that you’ve used, and how they’ve helped you create impactful documentation. We love seeing candidates who pay attention to detail!
Be Creative with Content: Since this role involves creating engaging video tutorials and visual guides, feel free to share examples of your work. If you’ve got a portfolio or links to videos you’ve produced, include them! We’re all about creativity here at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on the fintech and asset management platforms mentioned in the job description. Being able to discuss specific features or challenges will show your expertise and enthusiasm.
✨Showcase Your Writing Skills
Prepare samples of your previous work that highlight your ability to create user-friendly content. Whether it’s documentation, video tutorials, or onboarding guides, having tangible examples ready will demonstrate your capability to meet their needs.
✨Understand Their Tools
Familiarise yourself with the documentation platforms and video creation tools they use, like GitBook and Loom. If you can speak about how you’ve used similar tools in the past or even share ideas on how to leverage them effectively, you’ll stand out as a proactive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about their current documentation processes and future goals. This shows that you’re not just interested in the role but also invested in helping the company improve its operations and user experience.
