Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own and scale post-onboarding experiences for hospitality partners.
- Company: Leading fintech company in London with a high-growth environment.
- Benefits: Exciting opportunities backed by top-tier VCs and career growth.
- Why this job: Make a real impact in customer success within the fintech industry.
- Qualifications: 5+ years in customer success or relationship management, preferably in fintech.
- Other info: Dynamic role with potential for significant professional development.
The predicted salary is between 48000 - 72000 £ per year.
A leading fintech company in London is seeking a Customer Success Manager to own and scale post-onboarding experiences for hospitality partners. The ideal candidate has over 5 years of customer success or relationship management experience, preferably in fintech. In this pivotal role, you will manage customer relationships, provide performance insights, and drive portfolio retention. The company offers an exciting opportunity in a high-growth environment backed by top-tier VCs.
Senior Customer Success Manager – Fintech, London (Equity) employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager – Fintech, London (Equity)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more we practice, the more confident we'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Senior Customer Success Manager – Fintech, London (Equity)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and relationship management, especially in fintech. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our hospitality partners thrive. Keep it engaging and personal – we love a good story!
Showcase Your Impact: When detailing your past roles, focus on the impact you made. Use metrics and examples to illustrate how you’ve driven portfolio retention and improved customer experiences. Numbers speak volumes, and we’re all about results!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech space. Being able to discuss how these impact customer success will show that you're not just familiar with the industry, but that you're passionate about it too.
✨Showcase Your Relationship Management Skills
Prepare specific examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve driven retention and provided valuable insights, as this is key for the role.
✨Understand Their Partners
Research the hospitality partners the company works with. Knowing their needs and how the fintech solutions can enhance their operations will demonstrate your proactive approach and understanding of the business.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the company’s growth. Inquire about their strategies for scaling post-onboarding experiences and how they measure success in customer relationships.
