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- Tasks: Manage high-value relationships and oversee onboarding for public companies.
- Company: Fast-growing VC-backed fintech SaaS startup in London.
- Benefits: Competitive salary, dynamic work environment, and direct influence on product development.
- Why this job: Be the first specialist in a critical growth function with high ownership.
- Qualifications: 5+ years in public share plans or trustee industry with strong revenue retention skills.
- Other info: Join a team growing over 60% year-on-year with excellent career advancement opportunities.
The predicted salary is between 43200 - 72000 £ per year.
As the first dedicated hire for public markets and trustees, you will manage high-value relationships with existing public company customers and trustee partners. Reporting to the Head of Customer Success, you will oversee the onboarding of public companies, guide clients through IPO transitions, and build scalable equity management processes.
Location: London, UK
Why this role is remarkable:
- High-impact, high-ownership opportunity as the first specialist hire in a critical growth function.
- Join a well-funded, fast-paced startup growing at over 60% year-on-year with top-tier VC backing.
- Direct influence on product development by representing the voice of the customer to engineering teams.
What you will do:
- Manage end-to-end onboarding for public companies, including data migration and equity event execution like RSU vestings.
- Own strategic relationships with trustee partners, brokers, and nominees to ensure seamless platform delivery.
- Lead Executive Business Reviews with key stakeholders at S&P 500 and FTSE 100 organizations.
The ideal candidate:
- At least 5 years of experience in the public share plans or trustee industry.
- Proven track record managing net revenue retention for books of business exceeding £2 million.
- Strong expertise in managing complex equity events, including IPOs, share transfers, and sell-to-cover processes.
Senior Customer Success Manager at VC-backed fintech SaaS in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager at VC-backed fintech SaaS in London
✨Tip Number 1
Network like a pro! Reach out to connections in the fintech space, especially those who work with public companies or trustees. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Show them you’re not just another candidate; you’re someone who understands their business and can add real value from day one.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with managing high-value relationships and overseeing onboarding processes. Make it personal and relatable to the role of Senior Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Success Manager at VC-backed fintech SaaS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in managing high-value relationships and any relevant achievements in the public share plans or trustee industry.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed onboarding processes or complex equity events, and show us your passion for customer success.
Showcase Your Impact: Quantify your achievements wherever possible! If you've managed net revenue retention or led successful business reviews, let us know the numbers. We love seeing how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the fintech SaaS industry. Be ready to discuss how you've managed net revenue retention and your strategies for maintaining high-value relationships with clients.
✨Showcase Your Onboarding Experience
Prepare specific examples of how you've successfully onboarded public companies in the past. Highlight any challenges you faced during data migration or equity event execution and how you overcame them to ensure a smooth transition.
✨Understand the IPO Process
Since this role involves guiding clients through IPO transitions, make sure you can articulate the steps involved in the IPO process. Familiarise yourself with common pitfalls and how to navigate them, as well as your experience with complex equity events.
✨Engage with Stakeholders
Think about how you've led Executive Business Reviews in the past. Be prepared to discuss your approach to engaging with key stakeholders at large organisations like S&P 500 and FTSE 100 companies, and how you ensure their needs are met while representing the voice of the customer.
