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- Tasks: Lead onboarding and manage renewals for enterprise accounts, driving AI adoption.
- Company: Airtable, a leading no-code enterprise app platform backed by top-tier investors.
- Benefits: Competitive salary, equity options, and clear career progression paths.
- Why this job: Join the AI revolution and empower Fortune 100 companies with innovative solutions.
- Qualifications: 5+ years in Customer Success or Account Management in B2B SaaS.
- Other info: Dynamic role with opportunities for international transfers and professional growth.
The predicted salary is between 72000 - 84000 £ per year.
Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.
Why this role is remarkable:
- Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents.
- Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility.
- Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.
What you will do:
- Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.
- Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.
- Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.
The ideal candidate:
- Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.
- Demonstrates a teacher at heart mindset with the ability to translate complex technical systems into actionable business insights for clients.
- Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
Scaled Customer Success Manager, EMEA (£100k–£115k OTE + Equity) at Airtable in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaled Customer Success Manager, EMEA (£100k–£115k OTE + Equity) at Airtable in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airtable on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Airtable's product inside and out. Play around with it, and think about how you can help enterprise customers succeed. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Scaled Customer Success Manager, EMEA (£100k–£115k OTE + Equity) at Airtable in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Scaled Customer Success Manager. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to manage enterprise accounts effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how you can drive value for our clients. Be specific about your experience with onboarding and renewals, and don’t forget to mention your love for AI!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your 'teacher at heart' mindset in action, so share how you've translated complex concepts into actionable insights for clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Stuff
Before the interview, dive deep into Airtable's platform and its features. Understand how it empowers businesses to automate workflows without code. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience in Customer Success or Account Management. Highlight how you've driven value for clients, managed renewals, or executed onboarding plans. Use metrics to quantify your impact, as this will resonate well with the interviewers.
✨Emphasise Your Teaching Skills
Since the role requires a 'teacher at heart' mindset, be ready to discuss how you've translated complex technical concepts into actionable insights for clients. Share instances where you've led workshops or training sessions, showcasing your ability to empower others.
✨Ask Insightful Questions
Prepare thoughtful questions about Airtable's approach to customer success, especially regarding AI adoption and enterprise account management. This not only shows your interest but also helps you gauge if the company aligns with your career goals.