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- Tasks: Lead and scale the Customer Success function to drive retention and expansion.
- Company: Fast-growing B2B SaaS platform with a focus on innovation.
- Benefits: Autonomy, influence, and opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact by mentoring a high-performing team in a rapidly expanding organisation.
- Qualifications: 4-7 years of B2B SaaS experience and a proven track record in scaling teams.
- Other info: Join a vibrant team and shape the future of customer success.
The predicted salary is between 48000 - 72000 £ per year.
A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success.
Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. This position offers significant autonomy and influence in a rapidly expanding organization.
Head of Customer Success — Scale Growth & Strategy (London) employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success — Scale Growth & Strategy (London)
✨Tip Number 1
Network like a pro! Reach out to connections in the B2B SaaS space and let them know you're on the hunt for a Head of Customer Success role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share specific examples of how you've driven retention and expansion in previous roles. This will help them see you as the strategic leader they need.
✨Tip Number 3
Prepare for interviews by researching the company’s current customer success strategies. Bring fresh ideas to the table that align with their goals, and demonstrate how you can mentor and scale their team effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re serious about joining our fast-growing team.
We think you need these skills to ace Head of Customer Success — Scale Growth & Strategy (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Success role. Highlight your B2B SaaS experience and any achievements in scaling teams, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your strategic approach can drive retention and expansion at StudySmarter.
Showcase Your Leadership Skills: Since this role involves mentoring a high-performing team, be sure to include examples of your leadership style and how you've successfully guided teams in the past. We love to see how you inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our rapidly expanding organisation!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your SaaS Inside Out
Make sure you understand the B2B SaaS landscape and the specific platform you're interviewing for. Familiarise yourself with their product offerings, customer base, and any recent news or updates. This will show your genuine interest and help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll need to demonstrate your ability to mentor and lead a team. Prepare examples from your past experiences where you've successfully scaled teams or improved customer retention. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare for Strategic Questions
Expect questions that assess your strategic thinking and approach to customer success. Think about how you would drive retention and expansion in this role. Be ready to discuss metrics you would track and strategies you would implement to achieve growth.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's vision for customer success, the challenges they currently face, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
