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- Tasks: Lead and scale Customer Success, driving retention and building a high-performing team.
- Company: Join a fast-growing B2B SaaS platform transforming consumer brand management.
- Benefits: Enjoy autonomy, influence, and the chance to shape a critical business area.
- Why this job: Make a significant impact on growth in a dynamic, innovative environment.
- Qualifications: 4-7 years in B2B SaaS Customer Success with strong leadership skills.
- Other info: Connect with Jack, our AI agent, to ace your application process.
The predicted salary is between 36000 - 60000 £ per year.
Company Description: Fast‑growing B2B SaaS platform
Job Description: Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You will scale the function, drive retention and expansion, and build a high‑performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
Location: London, UK
Why this role is remarkable:
- Lead and scale the entire Customer Success function, transforming it into a growth driver
- Join a fast‑growing B2B SaaS platform with a loyal customer base including major consumer brands
- Enjoy significant autonomy and influence, shaping the direction of a critical business area
What you will do:
- Own and implement the Customer Success strategy, building scalable playbooks and frameworks
- Drive customer retention and expansion by identifying upsell/cross‑sell potential and increasing adoption
- Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence
The ideal candidate:
- 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles
- Proven track record of building or scaling a CS team in a high‑growth, dynamic environment
- Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)
How to Apply:
- Visit our website
- Click 'Speak with Jack'
- Login with your LinkedIn profile
- Talk to Jack for 20 minutes so he can understand your experience and ambitions
- If the hiring manager would like to meet you, Jack will make the introduction
Head of Customer Success at fast-growing B2B SaaS platform in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at fast-growing B2B SaaS platform in London
✨Tip Number 1
Make sure to leverage our website to connect with Jack. He’s your go-to AI agent who can help you navigate the application process and ensure you’re on the radar for this Head of Customer Success role.
✨Tip Number 2
Prepare for your chat with Jack by brushing up on your experience in B2B SaaS Customer Success. Highlight your achievements in retention and team building, as these are key to impressing the hiring manager.
✨Tip Number 3
Don’t just focus on the job at hand; think about how you can drive growth and transformation in the Customer Success function. Be ready to share your vision during your conversation with Jack.
✨Tip Number 4
Follow up after your chat with Jack! A quick thank-you message can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring manager.
We think you need these skills to ace Head of Customer Success at fast-growing B2B SaaS platform in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for Customer Success shine through. We want to see how excited you are about transforming the function into a growth driver and making a real impact in a fast-growing B2B SaaS environment.
Tailor Your Experience: Make sure to highlight your relevant experience in B2B SaaS Customer Success or Account Management. We’re looking for someone with a proven track record, so don’t be shy about showcasing your achievements and how they align with our goals.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly understand your fit for the role and your vision for leading a high-performing team.
Apply Through Our Website: Don’t forget to apply through our website! Just click 'Speak with Jack' and follow the steps. It’s a great way for us to get to know you better and for you to connect with our hiring process seamlessly.
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Net Revenue Retention (NRR) and customer lifetime value. Be ready to discuss how you've used these metrics in past roles to drive retention and expansion.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in building and mentoring high-performing teams. Think about specific challenges you've faced and how you fostered a culture of excellence.
✨Understand the SaaS Landscape
Research the B2B SaaS market and the company's position within it. Be prepared to discuss trends and how they might impact customer success strategies, showing that you can think strategically about the role.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you'd handle specific customer success scenarios. Practice articulating your thought process and decision-making to demonstrate your proactive approach to driving customer success.
