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- Tasks: Build and lead customer success from scratch in a high-growth fintech startup.
- Company: Exciting VC-backed fintech startup with industry veterans from Stripe and Wise.
- Benefits: High-ownership role with meaningful equity and direct impact on product development.
- Why this job: Shape the future of finance while working closely with ambitious startup founders.
- Qualifications: Experience in scaling customer success in fintech or B2B SaaS environments.
- Other info: Join a dynamic team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join a high-growth fintech startup building the financial home for European scale-ups. As the first Customer Success hire, you will build the function from scratch, working directly with founders and finance leads at ambitious companies. You will design onboarding processes and translate customer feedback into product improvements alongside a world-class founding team.
Location: London, UK
Why this role is remarkable:
- Opportunity to build and lead a foundational function at a well-funded fintech led by industry veterans from Stripe and Wise.
- Direct impact on the product roadmap by serving as the primary voice of the customer for a category-defining AI financial platform.
- High-ownership environment with meaningful equity and a front-row seat to scaling a pre-seed startup into a global unicorn.
What you will do:
- Design and own the end-to-end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch.
- Partner directly with startup founders and finance teams to ensure they maximize value from the platform's AI automation tools.
- Define and track key success metrics such as activation, adoption, and NPS while building scalable support and enablement materials.
The ideal candidate:
- Proven experience in 0→1 environments, having scaled customer success or account management processes within the fintech or B2B SaaS sectors.
- Exceptional analytical and communication skills, with the ability to turn complex financial pain points into simple, automated product solutions.
- Deep empathy for the startup ecosystem and a proactive mindset for solving the unique challenges faced by high-growth finance teams.
Founding Customer Success Manager at VC-backed fintech startup in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Manager at VC-backed fintech startup in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you tailor your conversation with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! You want to make a great impression when you talk to Jack. Prepare a brief summary of your experience and how it aligns with the Customer Success Manager role. Keep it concise and impactful!
✨Tip Number 3
Be ready to discuss your problem-solving skills. Think of examples where you've tackled challenges in customer success or fintech. This will demonstrate your proactive mindset and deep empathy for the startup ecosystem.
✨Tip Number 4
Don’t forget to ask questions! When you chat with Jack, show your curiosity about the company and the role. This not only helps you understand if it's the right fit but also shows your enthusiasm for the opportunity.
We think you need these skills to ace Founding Customer Success Manager at VC-backed fintech startup in London
Some tips for your application 🫡
Show Your Passion for Fintech: When writing your application, let your enthusiasm for the fintech industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about building a financial home for European scale-ups.
Highlight Your Customer Success Experience: Make sure to emphasise your experience in customer success or account management, especially in 0→1 environments. We’re keen to see how you’ve scaled processes and made an impact in previous roles, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to explain complex ideas. This will show us that you can communicate effectively with both customers and team members.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to connect with you and ensure your application gets into the right hands. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success, especially in a fintech context. Understand how to design onboarding processes and what metrics like NPS mean for a startup. This will show that you're not just familiar with the role but also ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions in previous roles. Be ready to explain how you would define and track success metrics in this new position. This is crucial for demonstrating your ability to translate complex financial pain points into actionable insights.
✨Demonstrate Empathy for Startups
Highlight your understanding of the unique challenges faced by high-growth finance teams. Share stories that illustrate your proactive mindset and how you've tackled similar issues in the past. This will resonate well with the founders and finance leads you'll be working with.
✨Engage with Founders' Vision
Research the company and its founders before the interview. Be prepared to discuss how your vision aligns with theirs and how you can contribute to building the customer success function from scratch. Showing that you’re invested in their mission will set you apart from other candidates.
