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- Tasks: Shape the customer success function and enhance customer value in a fintech startup.
- Company: Leading fintech startup in London with a focus on innovation.
- Benefits: Competitive salary, equity options, and a chance to influence company direction.
- Why this job: Join a well-funded startup and make a real impact from the ground up.
- Qualifications: Experience in fintech or B2B SaaS, strong analytical and communication skills.
- Other info: Unique opportunity for career growth in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading fintech startup in London is seeking a Founding Customer Success Manager to shape the customer success function from the ground up. You will work directly with founders and finance teams, defining processes that enhance customer value and drive engagement.
The ideal candidate should have:
- Proven experience in fintech or B2B SaaS
- Excellent analytical and communication skills
- A proactive approach to solving challenges
This is a unique opportunity to join a well-funded startup at an early stage.
Founding Customer Success Leader — Fintech Scale-Ups in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Leader — Fintech Scale-Ups in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who are already working at startups. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success, particularly in fintech or B2B SaaS. This will help you stand out when you get the chance to meet potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like the one you're eyeing, and express your interest in shaping their customer success function.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with exciting opportunities. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Founding Customer Success Leader — Fintech Scale-Ups in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Founding Customer Success Leader. Highlight your experience in fintech or B2B SaaS, and don’t forget to showcase those analytical and communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can shape this function from the ground up. Be sure to mention any relevant achievements that demonstrate your proactive approach.
Showcase Problem-Solving Skills: In your application, give examples of challenges you've faced in previous roles and how you tackled them. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech space. Understand how customer success plays a role in B2B SaaS and be ready to discuss specific examples from your past experience that demonstrate your expertise.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive customer engagement and value in previous roles. Bring examples of metrics you've tracked or processes you've implemented that led to measurable improvements in customer satisfaction.
✨Communicate Clearly and Confidently
Since you'll be working closely with founders and finance teams, practice articulating your thoughts clearly. Use straightforward language to explain complex ideas, and be ready to answer questions about your approach to problem-solving.
✨Be Proactive in Your Approach
Demonstrate your proactive mindset by discussing how you've anticipated customer needs in the past. Think of scenarios where you took the initiative to solve a problem before it escalated, and be prepared to share those stories during the interview.
