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- Tasks: Manage relationships with top FMCG brands and drive AI-powered commerce strategies.
- Company: Join Azoma.ai, a profitable startup leading in Generative Engine Optimization.
- Benefits: Competitive salary, growth opportunities, and the chance to shape the future of AI search.
- Other info: Dynamic startup environment with a focus on redefining product recommendations.
- Why this job: Be at the forefront of AI innovation and work with global brands like P&G and Unilever.
- Qualifications: 5-10 years in Amazon marketplace management and strong relationship-building skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As our Enterprise Customer Success Manager, you will bridge the gap between AI data intelligence and brand growth for global FMCG giants. You’ll lead strategic visibility conversations for platforms like Amazon Rufus and Walmart Sparky, translating complex LLM-driven metrics into actionable commerce strategies that ensure world‑class brands dominate the next generation of AI‑powered search.
Location: London, UK
Why this role is remarkable:
- Join the category leader in Generative Engine Optimization (GEO) at year one of a massive market shift as AI search replaces traditional keyword SEO.
- Manage high‑stakes relationships with world‑renowned FMCG brands like P&G and Unilever, serving as their primary expert on AI marketplace discovery.
- Work for a rapidly growing, profitable startup that recently raised $4M to redefine how products are recommended by ChatGPT, Rufus, and Gemini.
What you will do:
- Own the end‑to‑end relationship for a portfolio of enterprise‑level Amazon and Walmart brands, driving retention, renewals, and expansion revenue.
- Lead strategic Monthly Business Reviews (MBRs) and QBRs to present Rufus/Sparky visibility insights and data‑driven growth recommendations to senior marketing leads.
- Coordinate a cross‑functional pod of specialists to ensure the execution of generative optimization strategies and maintain high delivery standards.
The ideal candidate:
- 5–10 years of professional experience with a deep background in Amazon marketplace management (3P, Vendor, or agency‑side).
- Proven track record of managing enterprise‑level consumer brand relationships and leading high‑level strategic conversations with senior e‑commerce stakeholders.
- Expert‑level understanding of Amazon SEO, share‑of‑voice, and emerging AI visibility metrics like Rufus recommendation rates and indexing.
Enterprise Customer Success Manager (Agentic Commerce) at Azoma.ai in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager (Agentic Commerce) at Azoma.ai in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with FMCG brands or in AI. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s products and their impact on the market. Show us you understand how generative optimization works and how it can benefit brands like P&G and Unilever.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing enterprise-level relationships and driving growth. We want to hear how you can translate complex metrics into actionable strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Enterprise Customer Success Manager (Agentic Commerce) at Azoma.ai in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience with Amazon marketplace management and any relevant metrics you've worked with. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and how you can help brands grow in this new landscape. Be specific about your achievements and how they relate to the job description.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to lead strategic conversations. Share examples of how you've driven growth or managed high-stakes relationships in the past. We love seeing candidates who can think big and act strategically!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Stuff
Make sure you brush up on your knowledge of Amazon marketplace management and AI visibility metrics. Familiarise yourself with terms like Rufus recommendation rates and indexing, as these will likely come up in conversation. The more you know, the more confident you'll feel!
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully managed enterprise-level relationships or led strategic conversations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Understand Their Needs
Research Azoma.ai and their position in the Generative Engine Optimization space. Be ready to discuss how you can help them bridge the gap between AI data intelligence and brand growth. Tailor your responses to show that you understand their goals and challenges.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their vision for the future of AI-powered search or how they measure success in customer relationships.