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- Tasks: Manage customer lifecycle from onboarding to renewals and upsells.
- Company: Mission-driven healthtech SaaS platform based in London.
- Benefits: Salary of £45k-£50k plus equity and growth opportunities.
- Why this job: Shape customer experience and contribute to impactful health solutions.
- Qualifications: 3-5 years of B2B SaaS experience and self-motivated attitude.
- Other info: Join a dynamic team and make a real difference in healthcare.
The predicted salary is between 45000 - 50000 £ per year.
A healthtech SaaS platform in London is looking for a Customer Success Manager. In this pivotal role, you'll manage the entire customer lifecycle, from onboarding to renewals and upsells.
Ideal candidates will have 3-5 years of B2B SaaS experience and be self-motivated. This is a unique opportunity to shape the customer experience and contribute to the growth of a mission-driven company.
Compensation includes a salary of £45k-£50k plus equity.
Early-Stage Customer Success Manager — Healthtech SaaS in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early-Stage Customer Success Manager — Healthtech SaaS in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech SaaS space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company’s mission and values, and think about how your experience aligns with their goals. We want to see you shine and show them why you're the perfect fit!
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've improved customer experiences or driven renewals in your previous roles. Numbers speak volumes, so bring those stats along!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Early-Stage Customer Success Manager — Healthtech SaaS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your B2B SaaS experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for healthtech and how you can enhance the customer experience. Be genuine and let your personality come through.
Showcase Your Customer-Centric Mindset: In your application, emphasise your approach to managing customer relationships. Share examples of how you've successfully onboarded clients or handled renewals and upsells in the past. We love seeing real-life success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your SaaS Inside Out
Before the interview, make sure you understand the healthtech SaaS platform thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Customer Success Skills
Prepare specific examples from your previous roles that highlight your experience in managing customer lifecycles. Discuss how you've successfully onboarded clients, handled renewals, and executed upsells. Use metrics to demonstrate your impact, as numbers speak volumes!
✨Emphasise Self-Motivation
As a self-motivated candidate, be ready to share instances where you've taken initiative in your past roles. Talk about how you set goals for yourself and achieved them, especially in a B2B SaaS context. This will resonate well with the company's mission-driven approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's growth plans, customer feedback processes, or how they measure success in the Customer Success team. This shows you're not just interested in the role, but also in contributing to the company's future.
