Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer onboarding, training, and drive renewals for a healthtech SaaS platform.
- Company: Join a well-funded healthtech SaaS platform with a mission to eliminate pain.
- Benefits: Competitive salary, equity options, and the chance to shape customer success.
- Why this job: Be an early hire and make a real impact on customer experience and product strategy.
- Qualifications: Experience in customer success or related fields is a plus.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Join as an early Customer Success hire to build best-in‑class customer retention for a rapidly growing healthtech SaaS platform. You will own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. This 360‑role is crucial for shaping the post‑sales experience and impacting product strategy.
Location: London, UK
Why this role is remarkable:
- Be an early CS hire, with the chance to bring ideas and significantly develop the function from the ground up.
- Join a fast‑growing, well‑funded healthtech platform backed by top UK investors, with meaningful share options.
- Contribute to a mission‑driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.
What you will do:
- Lead smooth, high‑quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.
- Own renewals and upsell opportunities, proactively monitoring.
Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. We want you to show genuine interest in their goal of eliminating musculoskeletal pain. Tailor your answers to reflect how your experience aligns with their vision.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your customer success strategies clearly. We suggest rehearsing common interview questions and scenarios so you can confidently showcase your skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! Jack, our AI agent, is here to help you navigate the application process and ensure you’re considered for this exciting opportunity. Let’s get you that job!
We think you need these skills to ace Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experience in customer retention, onboarding, and training. We want to see how your skills align with our mission to improve customer outcomes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about healthtech and how you can contribute to our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your past roles, focus on measurable achievements. Did you increase customer retention rates or drive upsells? We want to see the impact you've made, so don’t hold back on the numbers!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s straightforward and ensures your application lands directly in our hands. Plus, you’ll get updates from Jack, our AI agent, to help you ace the process!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know the Company Inside Out
Before your interview, dive deep into the healthtech SaaS platform's mission and values. Understand their products and how they aim to eliminate musculoskeletal pain. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully managed customer relationships, driven renewals, or upsold products. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's customer success strategies, team dynamics, and growth plans. This demonstrates your enthusiasm for the role and helps you gauge if the company is the right fit for you.
✨Be Ready to Discuss Metrics
Since this role involves measurable outcomes, be prepared to discuss how you've tracked and reported on customer success metrics in the past. Highlight any tools or methodologies you've used to ensure customer satisfaction and retention.
