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- Tasks: Support users on their wellness journey with empathetic guidance and high-quality assistance.
- Company: Well-funded healthtech platform transforming user health experiences.
- Benefits: Career development opportunities, mission-driven work, and a collaborative environment.
- Why this job: Make a real impact on user health outcomes in a rapidly scaling organisation.
- Qualifications: Experience in customer support, exceptional communication, and a passion for wellness.
- Other info: Join a dynamic team backed by top-tier VCs in a high-growth sector.
The predicted salary is between 36000 - 60000 £ per year.
You will act as a primary point of contact for users navigating a personalized wellness journey, providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic, high-quality assistance while collaborating with internal teams to improve the member experience.
Location: London, UK
Why this role is remarkable:
- Join a rapidly scaling organization at the intersection of data science and personalized wellness, offering significant career development opportunities.
- Backed by top-tier VCs, the company is expanding its global footprint and leading innovation in a high-growth consumer health sector.
- Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.
What you will do:
- Provide high-touch support to members via digital channels, ensuring they receive timely and empathetic guidance on their journey.
- Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.
- Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.
The ideal candidate:
- Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.
- Exceptional communication skills with the ability to translate complex information into clear, actionable advice for a diverse audience.
- A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.
Next steps:
- Visit our website.
- Click 'Talk to Jack'.
- Talk to Jack so he can understand your experience and ambitions.
- Jack will make sure Jill considers you for this role.
- If Jill thinks you’re a great fit and her client wants to meet you, they will introduce you.
- If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs. This is an open role that Jill is currently recruiting from Jack's network.
Care Specialist at well-funded healthtech platform in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Specialist at well-funded healthtech platform in London
✨Tip Number 1
Make sure you know your stuff! Research the healthtech platform and understand their mission. This will help you connect with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role is all about providing high-touch support, being able to clearly express your thoughts and experiences will set you apart when chatting with Jack.
✨Tip Number 3
Be ready to share specific examples of how you've helped users in the past. Think of times when you identified pain points and collaborated with others to improve experiences—this will resonate well with the role's requirements.
✨Tip Number 4
Don't forget to apply through our website! Following the steps to talk to Jack is crucial, as he’s the one who’ll advocate for you to Jill. It’s a straightforward way to get your foot in the door!
We think you need these skills to ace Care Specialist at well-funded healthtech platform in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for wellness and tech. Remember, this role is all about empathy and connection.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer support or wellness. We love seeing how your background aligns with our mission, so connect the dots for us!
Showcase Your Communication Skills: Since this role involves translating complex info into clear advice, demonstrate your communication prowess in your application. Use simple language and clear examples to show how you can make a difference in users' lives.
Follow the Steps: Don’t forget to apply through our website! Follow the steps outlined to talk to Jack. It’s super easy, and we’re here to help you every step of the way. Let’s get you on this journey together!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know the Company Inside Out
Before your chat with Jack, make sure you research the healthtech platform thoroughly. Understand their mission, values, and recent developments. This will not only impress Jack but also help you tailor your responses to align with the company's goals.
✨Showcase Your Empathy
As a Care Specialist, empathy is key. Prepare examples from your past experiences where you've provided high-touch support or resolved complex user inquiries. Highlight how your approach positively impacted users' journeys, demonstrating your ability to connect on a personal level.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific situations where you identified pain points and collaborated with teams to enhance user experiences. Be ready to discuss how you can apply this proactive mindset in the new role.
✨Practice Clear Communication
Since you'll be translating complex information into actionable advice, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your communication style and ensure it resonates with a diverse audience.
