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- Tasks: Support global professionals by resolving inquiries and improving user satisfaction.
- Company: Join a VC-backed health and wellness SaaS with a vibrant culture.
- Benefits: Enjoy unlimited holiday, hybrid work, and a clear path to leadership.
- Why this job: Be part of a scaling platform and make a real impact on user experience.
- Qualifications: Experience in customer-facing roles and exceptional communication skills.
- Other info: Dynamic environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
You will act as the primary voice for a scaling platform, supporting global professionals as they manage and grow their businesses. By handling real-time inquiries and troubleshooting technical hurdles, you will directly influence user satisfaction. Your insights will bridge the gap between user feedback and product development to drive continuous platform improvement.
Location: London, UK
Why this role is remarkable:
- Join a well-funded scale-up at a pivotal growth stage with significant market traction.
- Work in a vibrant Soho-based office with a hybrid schedule and a high-trust culture.
- Benefit from unique perks including unlimited holiday and a clear path toward CX leadership.
What you will do:
- Manage high-volume inquiries via live chat and email to resolve complex user issues.
- Proactively identify platform usage patterns to provide strategic insights to the product team.
- Help create scalable support resources including help center content and automated workflows.
The ideal candidate:
- Proven experience in a customer-facing role such as SaaS support, hospitality, or retail.
- Exceptional written communication skills with a human, empathetic, and non-robotic tone.
- A proactive mindset with the ability to prioritize tasks in a fast-paced environment.
Care Specialist at VC-backed health and wellness SaaS in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Specialist at VC-backed health and wellness SaaS in London
✨Tip Number 1
Get to know Jack! He’s your go-to for understanding what you bring to the table and what you’re after in your career. A quick chat with him can really help tailor your approach for this Care Specialist role.
✨Tip Number 2
Be proactive! This role is all about managing high-volume inquiries, so show us you can handle that pressure. Think of examples from your past where you’ve successfully resolved complex issues and be ready to share them.
✨Tip Number 3
Show off your communication skills! The ideal candidate needs to have a human touch in their interactions. Practice conveying your thoughts clearly and empathetically, as this will be key in impressing Jill during the recruitment process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure Jack gets your details and can advocate for you. Plus, it’s super easy and free, so why not give it a go?
We think you need these skills to ace Care Specialist at VC-backed health and wellness SaaS in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about exceptional written communication, make sure your application reflects that. Use a friendly and empathetic tone, just like you would when chatting with a user. We want to see your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in customer-facing roles. We’re looking for how you can bring value to our team, so make it clear why you’re the perfect fit.
Be Proactive: In your application, showcase your proactive mindset. Share examples of how you've identified issues or improved processes in previous roles. We love candidates who take initiative and think ahead, so let us know how you’ve done this before!
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to the right place. Plus, Jack will be there to help you every step of the way, so don’t miss out on this opportunity!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission, values, and recent developments. Understanding their health and wellness SaaS platform will help you tailor your responses and show genuine interest.
✨Showcase Your Communication Skills
As a Care Specialist, exceptional written communication is key. Prepare examples of how you've effectively communicated with customers in previous roles. Practice conveying complex information in a clear and empathetic manner.
✨Demonstrate Proactivity
Think of instances where you identified issues before they became problems. Be ready to discuss how you’ve taken initiative in past roles, especially in fast-paced environments, to improve user satisfaction or streamline processes.
✨Prepare Insightful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company’s growth plans, team dynamics, or how they gather user feedback. This shows your enthusiasm and strategic thinking.
