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For Companies At a Glance
- Tasks: Lead and scale Customer Success, driving retention and team performance.
- Company: Fast-growing B2B SaaS platform with a loyal customer base.
- Benefits: Autonomy in shaping strategy and significant influence on growth.
- Why this job: Transform Customer Success into a key growth driver for the business.
- Qualifications: 4-7 years in B2B SaaS Customer Success with strong leadership skills.
- Other info: Dynamic environment with opportunities to mentor and develop a high-performing team.
The predicted salary is between 36000 - 60000 £ per year.
Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high‑performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
Location: London, UK
Why this role is remarkable
- Lead and scale the entire Customer Success function, transforming it into a growth driver
- Join a fast‑growing B2B SaaS platform with a loyal customer base including major consumer brands
- Enjoy significant autonomy and influence, shaping the direction of a critical business area
What you will do
- Own and implement the Customer Success strategy, building scalable playbooks and frameworks
- Drive customer retention and expansion by identifying upsell/cross‑sell potential and increasing adoption
- Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence
The ideal candidate
- 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles
- Proven track record of building or scaling a CS team in a high‑growth, dynamic environment
- Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)
How to Apply
- Step 1. Visit our website
- Step 2. Click 'Speak with Jack'
- Step 3. Login with your LinkedIn profile
- Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions
- Step 5. If the hiring manager would like to meet you, Jack will make the introduction
Head of Customer Success at fast-growing B2B SaaS platform employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at fast-growing B2B SaaS platform
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversation with Jack and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Before chatting with Jack, think about your past experiences and how they relate to the Head of Customer Success role. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 3
Don’t be shy about your ambitions! When you talk to Jack, let him know what you want to achieve in this role and how you plan to drive customer success. This shows you're proactive and ready to make an impact.
✨Tip Number 4
Follow up after your chat! If you feel a connection with Jack, drop a quick thank-you message. It keeps you on his radar and shows your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Head of Customer Success at fast-growing B2B SaaS platform
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for Customer Success shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our fast-growing B2B SaaS platform.
Tailor Your Experience: Make sure to highlight your relevant experience in B2B SaaS Customer Success or similar roles. We love seeing how your past achievements align with what we’re looking for, so don’t hold back on those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and what you bring to the table.
Apply Through Our Website: Remember to apply through our website! Just follow the steps to 'Speak with Jack' and get the ball rolling. It’s a great way for us to connect and for you to stand out in the process.
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Net Revenue Retention (NRR) and customer adoption rates. Be ready to discuss how you've used these metrics in your previous roles to drive success and retention.
✨Showcase Your Leadership Experience
Prepare examples of how you've built or scaled a Customer Success team. Highlight specific strategies you implemented that led to measurable improvements in customer satisfaction and team performance.
✨Understand the SaaS Landscape
Research the B2B SaaS industry, especially trends affecting customer success. Be prepared to discuss how you can leverage these insights to enhance the company's customer success strategy.
✨Prepare for Scenario-Based Questions
Anticipate questions about handling difficult customer situations or driving upsell opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
