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- Tasks: Shape the customer success function and enhance customer value in a fintech startup.
- Company: Leading fintech startup in London with a focus on innovation.
- Benefits: Competitive salary, equity options, and the chance to influence company direction.
- Why this job: Join a well-funded startup early on and make a real impact.
- Qualifications: Experience in fintech or B2B SaaS, strong analytical and communication skills.
- Other info: Unique opportunity to work closely with founders and finance teams.
The predicted salary is between 43200 - 72000 £ per year.
A leading fintech startup in London is seeking a Founding Customer Success Manager to shape the customer success function from the ground up. You will work directly with founders and finance teams, defining processes that enhance customer value and drive engagement.
The ideal candidate should have:
- Proven experience in fintech or B2B SaaS
- Excellent analytical and communication skills
- A proactive approach to solving challenges
This is a unique opportunity to join a well-funded startup at an early stage.
Founding Customer Success Leader — Fintech Scale-Ups employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Leader — Fintech Scale-Ups
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who are already working at startups. Use LinkedIn to connect and engage with them; you never know who might have a lead on that perfect role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success, particularly in fintech or B2B SaaS. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like the one you're eyeing, and express your interest in shaping their customer success function. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities listed, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining the team and ready to make an impact from day one.
We think you need these skills to ace Founding Customer Success Leader — Fintech Scale-Ups
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Founding Customer Success Leader. Highlight your experience in fintech or B2B SaaS, and don’t forget to showcase those analytical and communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can shape our function from the ground up. Be sure to mention any relevant achievements that demonstrate your proactive approach.
Showcase Your Problem-Solving Skills: In your application, give examples of challenges you've faced in previous roles and how you tackled them. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Fintech Inside Out
Make sure you brush up on the latest trends and challenges in the fintech space. Understand how customer success plays a role in B2B SaaS and be ready to discuss specific examples of how you've driven customer engagement and value in your previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by bringing examples of how you've used data to inform decisions in past positions. Think about metrics you've tracked, reports you've generated, or insights you've gleaned that led to improved customer outcomes.
✨Communicate Clearly and Confidently
Since you'll be working closely with founders and finance teams, practice articulating your thoughts clearly. Use concise language and avoid jargon unless necessary. Be prepared to explain complex concepts in a way that's easy to understand for all stakeholders.
✨Be Proactive in Problem-Solving
During the interview, highlight instances where you've taken the initiative to solve challenges. Discuss your approach to identifying issues before they escalate and how you've implemented solutions that have positively impacted customer satisfaction and retention.
