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- Tasks: Manage customer lifecycle from onboarding to renewals and upsells.
- Company: Mission-driven healthtech SaaS platform based in London.
- Benefits: Salary of £45k-£50k plus equity and growth opportunities.
- Why this job: Shape customer experience and contribute to impactful health solutions.
- Qualifications: 3-5 years of B2B SaaS experience and self-motivated attitude.
- Other info: Join a dynamic team and make a real difference in healthcare.
The predicted salary is between 45000 - 50000 £ per year.
A healthtech SaaS platform in London is looking for a Customer Success Manager. In this pivotal role, you'll manage the entire customer lifecycle, from onboarding to renewals and upsells.
Ideal candidates will have 3-5 years of B2B SaaS experience and be self-motivated. This is a unique opportunity to shape the customer experience and contribute to the growth of a mission-driven company.
Compensation includes a salary of £45k-£50k plus equity.
Early-Stage Customer Success Manager — Healthtech SaaS employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early-Stage Customer Success Manager — Healthtech SaaS
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space on LinkedIn or at industry events. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for those interviews! Research the company’s mission and values, and think about how your experience aligns with their goals. We want you to shine and show them why you’re the perfect fit!
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you’ve improved customer experiences or driven renewals in your previous roles. We love hearing about real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table!
We think you need these skills to ace Early-Stage Customer Success Manager — Healthtech SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in B2B SaaS and customer success. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about healthtech and how you can contribute to our mission. Keep it engaging and personal – we love a good story!
Show Your Personality: We’re looking for self-motivated individuals who can bring their unique flair to our team. Don’t hesitate to let your personality come through in your application – we appreciate authenticity!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Customer Lifecycle
Make sure you understand the entire customer lifecycle, especially in a B2B SaaS context. Be ready to discuss how you've successfully managed onboarding, renewals, and upsells in your previous roles. This will show that you’re not just familiar with the process but have hands-on experience.
✨Showcase Your Self-Motivation
Since the role requires a self-motivated individual, come prepared with examples of how you've taken initiative in past positions. Whether it’s improving customer satisfaction scores or developing new processes, highlight your proactive approach to problem-solving.
✨Align with Their Mission
Research the company’s mission and values before the interview. Be ready to articulate how your personal values align with theirs and how you can contribute to their goals. This shows that you’re not just looking for any job, but are genuinely interested in being part of their mission-driven team.
✨Prepare Questions That Matter
Have thoughtful questions ready that demonstrate your interest in the role and the company. Ask about their customer success strategies, how they measure success, or what challenges they currently face. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
