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- Tasks: Own customer outcomes and build lasting relationships in a fast-paced healthtech startup.
- Company: VC-backed healthtech startup in vibrant London.
- Benefits: High-impact role with significant career growth potential.
- Why this job: Make a real difference in clients' lives while driving tech adoption.
- Qualifications: Experience in B2B SaaS and strong communication skills required.
- Other info: Dynamic environment perfect for proactive individuals looking to thrive.
The predicted salary is between 43200 - 72000 £ per year.
A VC-backed healthtech startup in London seeks a Customer Success Manager to take ownership of customer outcomes and foster long-term relationships with clients. In this role, you will drive adoption and retention of technology solutions, utilizing product data to resolve issues and define success metrics.
Ideal candidates will have:
- Experience in B2B SaaS
- Strong communication skills
- A proactive approach to thrive in a dynamic startup environment
This is a high-impact opportunity with significant potential for career growth.
Customer Success Manager: Scale Healthtech SaaS in London employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager: Scale Healthtech SaaS in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space on LinkedIn or at industry events. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your success in customer success roles, especially in B2B SaaS. This will help you stand out during interviews.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that reiterates your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Customer Success Manager: Scale Healthtech SaaS in London
Some tips for your application 🫡
Show Your Passion for Healthtech: When writing your application, let us know why you're excited about the healthtech space. Share any relevant experiences or insights that demonstrate your enthusiasm for improving customer outcomes in this industry.
Highlight Your B2B SaaS Experience: Make sure to emphasise your background in B2B SaaS. We want to see how you've driven adoption and retention in previous roles, so include specific examples that showcase your skills and achievements.
Be Proactive in Your Approach: In your application, reflect your proactive mindset. Talk about how you've taken initiative in past roles to resolve issues or improve processes. This will show us that you’re ready to thrive in our dynamic startup environment.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to align with the job description. Use keywords from the posting to demonstrate that you understand what we’re looking for and how you fit into our vision.
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Product Inside Out
Before the interview, make sure you understand the healthtech SaaS product inside and out. Familiarise yourself with its features, benefits, and how it addresses customer pain points. This will help you demonstrate your ability to drive adoption and retention effectively.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've successfully communicated with clients in the past, especially in resolving issues or defining success metrics. Practising clear and concise responses will help you shine during the interview.
✨Be Proactive in Your Approach
In a dynamic startup environment, being proactive is essential. Think of instances where you've taken initiative to improve customer outcomes or enhance processes. Share these stories to illustrate your proactive mindset and how it aligns with the company's goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Prepare by thinking through potential situations you might face in the role and how you would address them. This will show your readiness to take ownership of customer outcomes.
