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- Tasks: Build strong relationships with enterprise accounts and drive product adoption in the finance sector.
- Company: Join a high-growth developer tools platform backed by top-tier VCs.
- Benefits: Competitive salary, career growth opportunities, and a chance to shape product strategy.
- Why this job: Work with elite software engineering teams and tackle complex technical challenges.
- Qualifications: Experience in project management and customer-facing roles in tech.
- Other info: Dynamic startup environment with a focus on innovation and impact.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager focusing on the finance sector, you will own the technical relationship with strategic enterprise accounts. You will drive product adoption among software engineering teams, translate customer insights into product feedback, and ensure long-term value through success planning and business reviews to maximize retention and expansion.
Location: Cambridge, UK
Why this role is remarkable:
- Work directly with elite software engineering teams at major global financial institutions to solve complex technical challenges.
- Join a well-funded startup backed by top-tier VCs that is defining a new category in software reliability.
- Enjoy a high-impact role where your technical insights directly shape the product roadmap and long-term company strategy.
What you will do:
- Establish long-lasting technical relationships within major enterprise accounts to drive high customer satisfaction and retention.
- Create comprehensive success plans including onboarding, training, and routine business reviews to demonstrate tangible ROI.
- Partner with Sales and Engineering teams to provide actionable product feedback and identify new account opportunities.
The ideal candidate:
- Proven project management experience in the technology industry with a strong background in customer-facing roles.
- Ability to engage deeply with technical products and influence software engineers as the primary end-user base.
- Results-oriented mindset with the resilience to navigate complex enterprise environments and manage multiple stakeholders.
Customer Success Manager at high-growth developer tools platform employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager at high-growth developer tools platform
✨Tip Number 1
Get to know Jack! He’s your first step in this journey. Chat with him about your experience and what you’re looking for. The more he knows, the better he can match you with opportunities that fit like a glove.
✨Tip Number 2
Don’t underestimate the power of networking. Reach out to your connections in the tech and finance sectors. You never know who might have a lead on a role or can introduce you to someone at a high-growth company.
✨Tip Number 3
Prepare for your chat with Jill! She’s looking for candidates who can engage deeply with technical products. Brush up on your knowledge of developer tools and think about how you can demonstrate your value to enterprise accounts.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your foot in the door. Plus, if Jill thinks you’re a great fit, she’ll make sure you get noticed by the right people. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager at high-growth developer tools platform
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working with elite software engineering teams and tackling complex challenges in the finance sector.
Tailor Your Experience: Make sure to highlight your project management experience and customer-facing roles. We love seeing how your background aligns with the responsibilities of a Customer Success Manager, so don’t hold back on those relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’re a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to connect you with Jack and ensure your application gets the attention it deserves. Plus, it’s super easy – just click 'Talk to Jack' and let’s get started!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the finance sector. Be ready to discuss how you’ve used these metrics in past roles to drive product adoption and retention.
✨Showcase Your Technical Acumen
Since this role involves working closely with software engineering teams, prepare to demonstrate your understanding of technical products. Bring examples of how you've influenced engineers or solved complex technical challenges in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you’ve created success plans or managed multiple stakeholders, and be ready to explain your thought process and outcomes.
✨Research the Company and Its Products
Familiarise yourself with the company’s products and their impact on the finance sector. This will not only help you answer questions but also allow you to ask insightful questions about their product roadmap and future developments.
