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- Tasks: Own customer success from onboarding to renewal, driving adoption and retention.
- Company: Join a VC-backed healthtech startup making waves in the industry.
- Benefits: Competitive salary, career growth, and the chance to shape a new function.
- Why this job: Make a real impact on health outcomes while growing your career.
- Qualifications: Experience in Customer Success or Account Management with B2B SaaS products.
- Other info: Dynamic startup environment with opportunities for leadership roles.
The predicted salary is between 34000 - 51000 £ per year.
You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You'll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team.
Why this role is remarkable:
- High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company
- Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes
- Significant career growth potential with the scope to transition into leadership roles as the team expands
What you will do:
- Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion
- Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders
- Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales
The ideal candidate:
- Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors
- Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups
- A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity
Next steps:
- Visit our website
- Click 'Talk to Jack'
- Talk to Jack so he can understand your experience and ambitions
- Jack will make sure Jill (the AI agent working for the company) considers you for this role
- If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction
- If not, Jack will find you excellent alternatives. All for free
Customer Success Manager (£40k-£60k) at VC-backed healthtech startup employer: Jack & Jill/External Ats
Contact Detail:
Jack & Jill/External Ats Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£40k-£60k) at VC-backed healthtech startup
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the chat with Jack! Think about your past experiences and how they relate to the role. Be ready to discuss specific examples of how you've driven customer success in previous positions.
✨Tip Number 4
Don’t forget to follow up! After your conversation, send a quick thank-you note to Jack. It shows your enthusiasm and keeps you top of mind as they consider candidates.
We think you need these skills to ace Customer Success Manager (£40k-£60k) at VC-backed healthtech startup
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can take ownership of customer outcomes and drive adoption in a high-growth environment like ours.
Tailor Your Experience: Make sure to highlight your experience with B2B SaaS products, especially in regulated sectors. We’re looking for someone who can manage complex relationships, so be specific about your past roles and achievements.
Communicate Clearly: Exceptional communication skills are key for this role. Use your application to demonstrate how you can explain technical concepts to diverse stakeholders. Keep it clear and concise, just like you would in a customer meeting.
Follow Our Application Steps: Don’t forget to apply through our website! Follow the steps to talk to Jack, and make sure to share your ambitions and experiences. This is your chance to stand out and show us why you’d be a great fit!
How to prepare for a job interview at Jack & Jill/External Ats
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the healthtech sector. Be ready to discuss how you would define and measure success for your accounts, as this shows you understand the role's responsibilities and can contribute from day one.
✨Showcase Your Communication Skills
Prepare examples that highlight your exceptional communication skills. Think of situations where you successfully explained complex technical concepts to non-technical stakeholders. This will demonstrate your ability to build trust and manage relationships effectively.
✨Demonstrate Proactivity
In a high-growth startup, being proactive is key. Share specific instances where you took initiative to resolve issues or improve processes in your previous roles. This will show that you thrive in ambiguity and are ready to take ownership of customer outcomes.
✨Familiarise Yourself with the Product
Research the company's products and their impact on health outcomes. Understanding the technology will allow you to engage in meaningful discussions during the interview and showcase your enthusiasm for helping customers adopt and utilise the product effectively.
